Club Server, Bojangles Entertainment Complex

Job Description

Job Description

Who We Are

The CRVA works to deliver experiences that uniquely enrich the lives of our visitors and residents. Through leadership in destination development, marketing and venue management expertise, the CRVA leads efforts to maximize the region’s economic potential through visitor spending, creating jobs and opportunities for the community. Brands supported by the CRVA include the Charlotte Convention Center, Spectrum Center, Bojangles Entertainment Complex, NASCAR Hall of Fame, Charlotte Film Commission, Visit Charlotte and Visitor Info Centers.

Job Summary

The Club Server will provide greet guests, provide attentive service, answer questions, and resolve any issues to ensure a positive experience. Accurately take food and beverage orders, deliver them to tables, and handle payments for food and drink orders.

• Essential Job Duties
• Carries out all Club orders as assigned including set-up / break-down, equipment, and any additional requirements.
• Monitors the progress of the event, replenishing food and beverage when necessary.
• Properly handles, maintains and cleans equipment such as : linen, silver, china, glassware, fixtures, etc.
• Assists with training of new and current banquet team members as required.
• Maintains professional attire, image and demeanor at all times.
• Attends all meetings as required.
• Complies with all CRVA and BOplex policies and procedures.
• Performs other duties as requested.
• Must be able to work flexible hours to include evenings, weekends, and holidays.
• Consistently deliver the best in customer service. Model and be accountable ensuring the customers are always put first by living the CRVA Service Philosophy to deliver memorable customer experiences.
• Champion CRVA’s mission, vision and core values and comply with organizations policies and procedures.

Supervisory Responsibility

Knowledge and Skill Requirements

Education and Experience

Physical Demands

Work Environment

What We Offer

Travel Required

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Our “employee first” culture requires engagement and engagement can’t happen without the voices of many talented individuals charting our direction.