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Collections Manager (HYBRID)

Collections Manager (HYBRID)

First Technology Federal Credit UnionHillsboro, OR, US
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Description

The Collections Manager within our Special Asset Management (SAM) team oversees the day to day activities of a team that mitigates the delinquency and loss associated with defaulted accounts while providing excellent member service.

Primary Responsibilities :

  • Lead a team of high-performing and engaged employees through effective people leadership practices including regular communication of performance expectations and feedback to employees to maintain high team performance; provide coaching and corrective action as required; actively support employee professional growth and development
  • Identify and manage regulatory and legal risk, proactively ensuring compliance through sound practices
  • Meet established department metrics; update leader on all major projects and goal progress; research, resolve and communicate operational and employee issues to leader or other business units as appropriate
  • Develop and maintain documentation for department practices and policies, updating as required
  • Identify and implement process improvement opportunities
  • Manage third party vendor relationships, as appropriate

Experience and Education Requirement :

  • Minimum Education :   Bachelor’s degree in Business Administration or related field is preferred
  • Minimum 5 years’ experience in loss mitigation, contract restructuring or collection including default management within the financial services industry
  • Minimum one year experience managing a team of people
  • Broad knowledge of financial industry regulations such as Reg Z, FDCPA, FACTA, FCRA, SCRA and Federal Bankruptcy Code
  • Firm knowledge of real estate and consumer loan contracts and default clauses
  • Proven people management and development skills, adept at providing frequent and valuable performance feedback to develop and build employees
  • Excellent verbal and written communication skills; able to express ideas concisely and logically to all levels
  • Ability to effectively collaborate with multiple business units, leadership and vendors to achieve organizational goals
  • Ability to work well under pressure, handle multiple assignments and deliverables simultaneously with the flexibility to meet changing needs and demands
  • Proven ability to professionally handle sensitive documents
  • Proven skills and commitment in meeting or exceeding member expectations and requirements
  • Strong analytical, problem solving and decision making skills; ability to resolve complex issues with minimal direction
  • Ability to foster strong relationships with internal and external stakeholders
  • Working knowledge of Microsoft Office Suite
  • Certification / License : N / A

    • Location :  Hillsboro, OR 97124 (HYBRID)

    Target Compensation in Hillsboro, OR : $81,000 - $89,000 annually + annual bonus

    Benefits options include :

  • Traditional medical, dental, and vision coverage
  • 401K matching up to 5% per pay period
  • Accrue up to 17 days of Paid Time Off your first year of employment
  • 11 paid federal holidays
  • Special employee pricing on lending products such as mortgage, auto, and personal loans (eligibility for special employee pricing is subject to standard account requirements and underwriting criteria)

    • What makes First Tech different? Click  here to learn more!

    First Tech is not currently offering Visa sponsorship or transfer for this position

    #FTFSAM

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    Collection Manager • Hillsboro, OR, US

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