Job Overview
Address 300 E. Market St. Louisville, KY 40202
Shift First Shift (United States of America)
Job Description Summary
WE ARE HIRING! Location : 300 E. Market St., Louisville, KY 40202. UofL Physicians is one of the largest, multi-specialty physician practices in the Kentuckiana region. With over 700 providers, 200 practice locations and 78 specialties, UofL Physicians' academic and community physicians care for all ages and stages of life, from pediatrics to geriatrics with compassion and expertise. UofL Physicians academic providers are professors and researchers at the UofL School of Medicine, teaching tomorrow's physicians, leading research in medical advancements and bringing the most progressive, state-of-the-art health care to every patient. With more than 13,000 team members – physicians, surgeons, nurses, pharmacists and other highly-skilled health care professionals, UofL Health is focused on one mission : to transform the health of communities we serve through compassionate, innovative, patient-centered care. Our Mission As an academic health care system, we will transform the health of the communities we serve through compassionate, innovative, patient-centered care.
Position Summary And Purpose
Medical insurance verification of patient accounts to determine eligibility, benefits and co-pays due and ability to analyze patient accounts for outstanding balances as well. Pre work GECB hold bill alerts and update visit insurance. Must be detail oriented and possess strong communication and interpersonal skills with the ability to multi-task.
Essential Functions
- Verify patient eligibility six days out from appointment
- Determine patient's benefits including deductibles, co-insurance and co-pay amounts
- Verify if authorizations are required and obtain, if necessary
- Verify benefits
- Call patients prior to appointment if there is a problem with patient's insurance
- Work with patients to pay balances on account or create payment plan for balances due
- Work hold bill and marked event alerts
- Determine what is needed for the upcoming visit (e.g., consent, arrival form, ID, insurance card, picture)
- Work visit insurance and arrange FSC accordingly
- Other duties as assigned
Other Functions
Maintains compliance with all company policies, procedures and standards of conductComplies with HIPAA privacy and security requirements to maintain confidentiality at all timesPerforms other duties as assignedEducation
High School Diploma or Equivalent required.Experience
At least five years of insurance experience, preferredUnderstand insurance policies and processesAbility to utilize insurance websites proficientlyAbility to communicate effectivelyAbility to anticipate and adapt to change positivelyMust possess solid customer service skillsStrong investigative and problem solving skillsExtensive knowledge of CentricityJob Competency
The right candidates for this position must be dependable, professional and a team player.Language Ability
Takes initiative and willingness to help outProactive—anticipates and plans for problems before they ariseService Excellence – responsive, informative, pleasant to work with, and able to provide timely, accurate informationOrganized – manages time effectively and prioritizes tasksFlexible—able to change direction as needed for the DepartmentCritical thinking skills—ability to think through issues and identify appropriate optionsStrong work ethic—motivated, diligent and persistent, stays on task to completionMaintains a professional appearance at all timesInterpersonal skills—able to build effective relationships with staff and stakeholdersTeam—ability to work with others, serve others, and collaborate to move processes forwardEmotional Intelligence, Self-Awareness, Judgment, and Quality—ability to act professionally, maintain composure, and deliver accurate workReasoning Ability
Able to critically think through complex patient situations and process improvementsAble to assist others in developing clinical reasoning skillsComputer Skills
Proficiency with required computer systems and any specialized programs used by the roleAdditional Responsibilities
Demonstrates a commitment to service, organization values and professionalismMaintains confidentiality and protects sensitive dataAdheres to safety standards and guidelinesWorks collaboratively and supports team effortsDemonstrates exceptional customer service and interacts effectively with physicians, patients, residents, visitors, staff and the broader health care communityJ-18808-Ljbffr