Customer Experience Operations ManagerVirtualVocations • Springfield, Massachusetts, United States
Customer Experience Operations Manager
VirtualVocations • Springfield, Massachusetts, United States
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A company is looking for a Customer Experience Operations Manager (Gainsight Admin).
Key Responsibilities
Collaborate with leadership to develop strategies for improving customer retention and growth
Serve as the primary administrator for Gainsight and optimize systems to meet business needs
Develop dashboards to monitor KPIs and provide actionable insights
Required Qualifications
Experience as a Gainsight Administrator
Strong experience with Salesforce, Excel, and data visualization tools
Deep understanding of customer needs and a passion for enhancing customer experience
Strong analytical skills to synthesize complex data into insights
Ability to work cross-functionally with diverse teams
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Customer Experience Manager • Springfield, Massachusetts, United States
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