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IT Junior System Administrator (Telford)

IT Junior System Administrator (Telford)

MYCO MECHANICAL, INC.Telford, PA, US
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We are seeking a motivated and detail-oriented Junior Systems Administrator to provide technical support and assist in the administration and maintenance of IT systems. The ideal candidate will have a strong foundation in troubleshooting, system monitoring, and customer service.

Responsibilities :

  • Provide technical support to end users for hardware, software, and network-related issues.
  • Identify, research, and resolve a wide range of technical problems.
  • Respond to support requests via phone, email, and in-person interactions in a timely and professional manner.
  • Perform proactive monitoring of computer systems using appropriate tools and utilities.
  • Document, track, and monitor incidents and requests to ensure prompt resolution.
  • Work directly with users to resolve more complex technical issues requiring additional time and expertise.
  • Participate in projects aimed at improving IT services and customer satisfaction.
  • Assist in planning and tracking team goals and objectives.
  • Act as a subject matter expert on assigned systems and follow established guidelines to troubleshoot and resolve issues.

Requirements :

  • Associate degree (2-year) in Information Technology or a related discipline.
  • 25 years of experience in technical support or a computer-related field.
  • Advanced troubleshooting and problem-solving skills.
  • Strong analytical abilities to evaluate issues, recommend solutions, and implement effective resolutions.
  • Excellent communication and organizational skills.
  • Ability to work independently with minimal supervision while maintaining a high level of effectiveness and consistency.
  • Demonstrated ability to work well in both team-based and individual settings.
  • Comfortable interacting with a user base with varying technical expertise.
  • Intermediate knowledge of infrastructure support components, including :
  • Desktop systems, tools, and utilities
  • Server operating systems and administration tools
  • IT networking and voice systems
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    System Administrator • Telford, PA, US