Front Office Manager

Job Description

Job Description

Job Title : Front Office Manager

Reports To : Director of Hotel Operations

Employment Type : Full-Time

Position Summary :

As the Front Office Manager at Daxton Hotel, a boutique luxury hotel, you will lead the front office team to deliver seamless, world-class guest experiences. You will oversee all aspects of front desk operations, including guest services, concierge, reservations, and bell services, ensuring that every guest feels valued, welcomed, and well-cared-for from arrival to departure.

You will be responsible for maintaining the highest standards of service and hospitality, supervising staff performance, managing budgets, and implementing strategies to enhance guest satisfaction and operational efficiency.

Key Responsibilities :

• Supervise daily front office operations including check-in / check-out, guest requests, concierge services, and VIP arrangements.
• Ensure a consistently high standard of customer service is maintained across all touchpoints.
• Monitor guest feedback, resolve complaints promptly and effectively, and implement service recovery strategies.
• Train, coach, and develop front office staff to uphold brand standards and deliver exceptional service.
• Coordinate with housekeeping, reservations, and other departments to ensure a seamless guest experience.
• Prepare departmental budgets, control expenses, and optimize financial performance.
• Ensure compliance with hotel policies, procedures, and safety regulations.
• Maintain accurate records of occupancy, revenues, and other performance metrics; generate reports as needed.
• Implement technology and innovation to improve guest satisfaction and operational efficiency.
• Handle VIPs, special requests, and emergency situations with discretion and professionalism.

Qualifications :

WHAT’S IN IT FOR YOU :

As an Equal Opportunity Employer, Superior Hospitality of Birmingham LLC., DAXTON hotel celebrates diversity and is committed to creating an equitable and inclusive environment, and sense of belonging for all employees. We do not discriminate and believe every individual should be proud of who they are, where they come from and take pride in who we serve.