Principal Associate - Content Marketing Job at Capital One Financial Corporation

Principal Associate - Content Marketing at Capital One Financial Corporation summary :

The Principal Associate - Content Marketing leads content and communications projects to enhance customer experience and optimize marketing channels. They manage digital marketing strategies, internal and external communications, and collaborate across teams and agencies to deliver brand-aligned messaging. This role also involves supporting webinars, campaign creative development, and maintaining compliance with business controls.

Principal Associate - Content Marketing

Responsible for managing projects to understand and enhance the communications to customers. Provides recommendations to management on enhancing the customer experience. Leads the creative execution of work streams and provides recommendations on optimizing channels. Documents customer experiences across channels and identifies opportunities. Follows brand and design standards for all communications. Maintains strong business controls and ensures satisfactory audit findings

Responsibilities :

• All Web (SEO, TEN, etc) Content (new & refresh) for Dinersclub.com
• Internal Employee Comm's (employee engagement)
• Marketing Center of Excellence : development of DCI issuer partner spotlights / best practices
• Lead liaison with Intl comms team / PR efforts support
• Webinar Support
• Issue communications for 2026 and all new creative campaign
• Cross Training DCI Brand approvals
• As needed, campaign / creative brief writing

Basic Qualifications :

Preferred Qualifications :

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Riverwoods, IL : $106,700 - $121,700 for Principal Associate, Market Research

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and / or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer (EOE, including disability / vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections ; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at or via email at All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

Keywords :

content marketing, digital marketing, customer experience, SEO, campaign management, internal communications, branding, creative strategy, marketing operations, webinar support