Customer Success Specialist

A company is looking for a Customer Success Specialist to support and enhance customer satisfaction and retention.

Key Responsibilities

Provide professional support to customers, handling requests and resolving issues efficiently

Manage service orders, investigate billing disputes, and ensure customer proficiency in using the customer portal

Document customer interactions and collaborate with internal departments to improve processes and customer experience

Required Qualifications

Bachelor's degree or 1-2 years of related experience or equivalent combination of education and experience

Minimum of one year of service experience in a customer service or call center environment

Proficiency in Internet, spreadsheet, word processing, email, and presentation software

Ability to multi-task and adapt in a fast-paced environment

Desire to identify process improvements and implement changes