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The Original Pancake House of SouthfieldSouthfield, MI, US
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Job Description

Job Description

You are the first and and final piece to the guest’s experience. You monitor all of the restaurant for empty and clean tables, estimate wait times for guests, and make sure that all the needs of the guests are met while they are waiting up front with you. You are normally responsible for answering the telephone, moving tables around so we can welcome large parties. It starts and ends with you.

Performance Expectations

  • Treat customers and co-workers with courtesy and respect
  • Arrives on time for all scheduled shifts and meetings
  • Makes eye contact and greets guest enthusiastically
  • Receive assignment at the beginning of each shift
  • Maintain the host / cashier counter
  • Help bus tables when needed, in order to seat parties. Making sure that each table is absolutely ready for the next guests.
  • Receiving to-go orders, and entering them into the POS system
  • Respond promptly and appropriately to the guest’s requests. Communicate guest requests to server as needed
  • Be an adaptable member of the staff, continually communicate and assist FOH and BOH
  • Welcome each guest and thank them when they leave
  • Seat each guest in a timely manner

Success Patterns for this position are

  • May have experience working in customer service and / or the foodservice / hospitality industry (not always required)
  • Has a reputation for giving great service to guests and co-workers
  • Can handle multiple tasks at one time
  • Is able to work independently and as a member of a team
  • Communicates professionally in person and on the phone
  • Can maintain high energy during the entire shift
  • Fun, energetic and loves to smile
  • Prior experience recommended
  • Possesses basic math skills

    • Physical Requirements

  • Be able to work in a standing position for long periods of time (up to 9 hours)
  • Be able to safely lift food and drink, frequently weighing up to 20 to 25 lbs

    • Successful Candidates tend to have the following Personal Characteristics

  • Likes to have fun at work
  • Is passionate about giving great service
  • Regularly makes people feel like they were the best part of your day
  • Self-motivated
  • Able to accept constructive criticism and improve from it
  • Able to effectively manage their emotions in the workplace
  • Communicates effectively and efficiently
  • Brings positive energy and enthusiasm in all interactions
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    Host • Southfield, MI, US

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