RCA Analyst (Chicago)

Creating Root Cause Analysis documents

Calculating service levels and creating monthly customer metric summaries

Providing relationship manager support for top clients

Meeting with clients (as needed) to support any of the above.

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Bachelors degree in business or computer science and / or the equivalent

writing, reviewing, presenting and providing feedback on customer facing RCA documents.

Minimum of three years providing written customer facing communications

Minimum of three years in technology and / or IT customer support position

Minimum of three years experience utilizing the Microsoft office suite, inclusive of Excel, PowerPoint, Access, Word and Outlook

Experience in using the following the following tools is strongly preferred (Sharepoint, Splunk, Salesforce, CRM reporting tools)

The role requires a strong analytical acumen and solution orientation to understand the nuances of complex application, systems, and architecture designs

Excellent communication and interpersonal skills with a focus on written and verbal communication skills with internal and external stakeholders.

Available for afterhours / on-call support and occasional overnight travel (3-5 times per year)