Customer Success Representative

Who We Are

Nutrient delivers the building blocks to accelerate digital transformation for modern businesses. Nutrient's SDKs, cloud-based document processing, low-code solutions for M365, and workflow automation platform transform document ecosystems. The company powers thousands of organizations worldwide, including more than 15 percent of Global 500 brands, thousands of commercial businesses across 80 nations, and more than 130 public sector organizations in 24 countries.

Your Role at Nutrient

We are growing and are continuing to build out our Customer Success team to help advise and guide a wide variety of customers, ensuring they launch Nutrient successfully, adopt it widely, and realize value from Nutrient and its portfolio of offerings as quickly as possible. Our Customer Success Representatives (CSRs) work closely with customers to understand and accelerate their business needs and challenges, and partner with them on how best to use our offerings to solve their real-world problems.

As a CSR, you're helping to create a better experience for millions of end-users and the myriad of use cases we serve. Our CSRs are also responsible for securing the renewal of existing customers' subscriptions, while helping identify ways for customers to expand into new use cases and / or helping them scale their usage.

What You'll Work On

As a Customer Success Representative , you'll own the majority of the post-sales lifecyclefrom onboarding, discovering opportunities to expand in other areas of the business and guiding the customer up to their renewalbuilding lasting relationships and serving as a trusted technical advisor.

Onboarding & Adoption

• Lead structured onboarding programs : host kickoff calls, define milestones, and guide customers through their onboarding journey in alignment with their business and technical goals.
• Partner closely with developer and product teams to integrate our SDK, Low-code, and Workflow products or APIs into real-world use casesensuring fast time-to-value.

Enablement & Value Realization

Product Advocacy & Feedback Loop

Customer Health & Growth

Cross-functional Collaboration

What You'll Bring

It's a huge plus if you

Who Thrives Here

At Nutrient, we're not just hiring for skills we're hiring for mindset. The people who thrive here are :

Why You'll Love Working Here

Humans have used documents as the primary means of conveying information and learning for the last few millennia. We're building what's next. At Nutrient, we tackle complex challenges to build tools and solutions that reshape how businesses and developers experience and interact with documents. Our culture is centered around continuous growth and collaboration, ensuring every team member has the opportunity to learn, innovate, and drive meaningful change at our company. Want to spend your working hours doing something super impactful and meaningful to the human experience? Us too. Come change the world with us!

We are a globally distributed company backed by Insight Partners. We embrace a low-meeting culture and prioritize asynchronous communication to provide flexibility and focus. Working hours overlap with most of the team across the US, Europe, and Asia.

We offer competitive salaries, comprehensive benefits, and an annual global retreat to celebrate achievements and foster connections. Past retreats have taken place in locations like Croatia, Spain, and Greece.

Nutrient believes in equal opportunity, we employ people from many different cultures and countries. We celebrate diversity and are committed to building a team that represents a variety of backgrounds, skill sets, perspectives, as well as providing our employees with a work environment free of harassment. We do not discriminate on the basis of race, color, religion, age, marital status, national origin, ancestry, physical or mental disability, medical condition, sexual orientation, gender identity or expression, or any other non-merit factor.

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