Inside Sales / Customer Service Manager - Gears-Bloomingdale IL

Inside Sales Customer Service Manager

Lead an inside sales and customer service team. Seeking experience with gear manufacturing / gear box manufacturing.

Our client is a market leader in highly custom-engineered gears. They use some of the best quality materials on the market, outlasting their competitors in the field. They have 3 locations and are growing actively.

Job Description

Develop and execute a plan for the inside sales and customer service team.

Lead and scale a team of 4 people.

Work closely with the team to deliver best-in-class estimates, quotes, customer service, and deliver.

Build strong relationships with customers, key decision-makers, and your team.

Collaborate with internal teams, including product development, engineering, operations, and marketing, to ensure customer needs are met and exceeded.

Monitor and analyze market trends, competitive activity, and customer feedback to adjust sales strategies and tactics as needed.

Work closely with customers to achieve their business goals.

MPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state, or local law. MPI encourages applications from minorities, women, the disabled, protected veterans, and all other qualified applicants.

The Successful Applicant

Bachelor's degree in engineering or other technical field.

3-5+ years in highly engineered gears.

2-4+ years in a sales / customer service leadership capacity.

Prior experience managing quotes, orders, customer inquiries, estimates, pricing, and more.

Prior leadership experience is a must have - individual contributors will not be considered.

Proven track record of achieving business goals and driving outcomes.

Excellent communication, negotiation, and interpersonal skills.

Strong analytical and problem-solving skills.

Must be willing to come on-site in the Bloomingdale, Illinois area.

What's on Offer

On-site in the Bloomingdale, Illinois area.

Competitive compensation - $100-130k base + commission.

Entrepreneurial opportunity to lead a growing team.