Sr Tech - IT Client Technology

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Energy Transfer, a Fortune 50 organization, recognized by Forbes as one of America's best large employers, is dedicated to responsibly and safely delivering America's energy. We are driven to inspire our employees to create superior value for our customers, our investors, a sustainable future, and giving back to the community where we have long-standing commitments to causes including MD Anderson Children's Cancer Hospital, The Salvation Army, American Heart Association, Ronald McDonald House, and many more. Come join our award-winning 10,000-strong organization as we fuel the world and each other!

This position comes with world-class compensation, benefits, 401(k) match, profit sharing, and PTO.

Summary :

IT Client Support Technician providing excellent customer service in a corporate and remote office environment. Will be responsible for on-site and remote support for hardware / software issues.

Essential Duties And Responsibilities :

• Provides local and remote assistance to end-users – laptop, desktop, mobile devices, and other technology as required.
• May include some consulting, gathering and analysis of requirements, and recommending solutions.
• Tier 2 support of enterprise clients (desktops and laptops) and client application systems.
• Primary for scheduling refreshes of equipment, providing lifecycle support for the client PCs, configuring / supporting clients, and user assistance as needed.
• Assists with asset management within the team including requisitioning, managing inventory, assigning equipment, and disposing of assets cost-effectively.
• Documents issues and resolutions within the enterprise ticket tracking system and / or knowledge base.
• Assists with maintaining corporate client standards and standardized processes, including installation, maintenance, and enhancements for system configurations.
• Configures and deploys new workstations, printers, and software. Provides onsite support for client printer configurations and other IT-related support tasks as needed.
• Maintains current documentation on end-user computing applications and computer asset inventory.
• Participates in on-call rotations routinely.

Requirements :

Education and / or Experience, Knowledge, Skills & Abilities :

Working Conditions :

Usually, normal office conditions. Must be able to remain in a stationary position 50% of the time. Occasional travel to field sites and visits to industrial / manufacturing settings with exposure to materials, chemicals, temperature extremes, loud machinery, and PPE requirements.

Additional Details :

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