Director, Business Transformation (Billing and Invoicing)

Director, Business Transformation (Billing and Invoicing)

We are seeking a dynamic and experienced Director of Business Transformation to lead the design, transformation and operational integrity of billing and invoicing processes to enable a seamless customer experience and financial accuracy as we execute our transformation program. This role is pivotal in driving strategic initiatives that simultaneously transform business operations and the technology (if applicable) that supports them. The ideal candidate will have a strong background in the relevant functional and strategy, project management, and change management, with the ability to work across multiple verticals to achieve business objectives.

Essential Responsibilities

• Drive end-to-end billing process modernization within the CIS program, ensuring scalability and compliance.
• Oversee invoice design, delivery channels and digital adoption to improve customer usability.
• Partner with IT and Product to align billing functionality with new CIS capabilities and compliance.
• Establish performance metrics and controls for billing accuracy, timelines and dispute resolution.
• Influence adoption of automation and analytics to reduce billing errors and operating costs.
• Strategic Leadership : Develop and implement a business transformation strategy through people, process and technology (if applicable) that aligns with the organization's business goals and objectives.
• Program Management : Direct the planning, execution, and delivery of transformational projects that enhance business operations and improve applicable domain capabilities; ensuring they are completed on time, within scope, and within budget.
• Stakeholder Engagement : Collaborate with senior leadership, business units, technology partners (if applicable) and external partners to ensure alignment and support for transformation initiatives.
• Change Management : Champion change management efforts to ensure smooth adoption of new technologies / way of working and processes across the organization.
• Performance Monitoring : Establish metrics and KPIs to measure the success of transformation initiatives and report on progress to stakeholders.
• Risk Management : Identify and mitigate risks associated with enterprise transformation projects.
• Team Leadership : Build and lead a high-performing team of transformational professionals, providing guidance, mentorship, and support.
• Continuous Improvement : Stay abreast of industry trends and emerging technologies / tools to continuously improve the organization's capabilities.

Minimum Requirements

Preferred Requirements

As a leading combination electricity and natural gas energy company, Xcel Energy offers a comprehensive portfolio of energy-related products and services to 3.4 million electricity and 1.9 million natural gas customers across eight Western and Midwestern states. At Xcel Energy, we strive to be the preferred and trusted provider of the energy our customers need. If you're ready to be a part of something big, we invite you to join our team.

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Individuals with a disability who need an accommodation to apply please contact us at recruiting@xcelenergy.com.

The anticipated starting base pay for this position is : $144,800.00 to $205,600.00 per year. This position is eligible for the following benefits : Annual Incentive Program, Medical / Pharmacy Plan, Dental, Vision, Life Insurance, Dependent Care Reimbursement Account, Health Care Reimbursement Account, Health Savings Account (HSA) (if enrolled in eligible health plan), Limited-Purpose FSA (if enrolled in eligible health plan and HSA), Transportation Reimbursement Account, Short-term disability (STD), Long-term disability (LTD), Employee Assistance Program (EAP), Fitness Center Reimbursement (if enrolled in eligible health plan), Tuition reimbursement, Transit programs, Employee recognition program, Pension, 401(k) plan, Paid time off (PTO), Holidays, Volunteer Paid Time Off (VPTO), Parental Leave.

Benefit plans are subject to change and Xcel Energy has the right to end, suspend, or amend any of its plans, at any time, in whole or in part. In any materials you submit, you may redact or remove age-identifying information including but not limited to dates of school attendance and graduation. You will not be penalized for redacting or removing this information.

Deadline to Apply : 10 / 31 / 25