Desktop Support Technician
Leidos IncPensacola, FL, USjob_description.job_card.variable_hours_ago
serp_jobs.job_preview.job_type
- serp_jobs.job_card.full_time
job_description.job_card.job_descriptionLift and carry 50 lbs. for up to 100 feet; lift 25 lbs. vertically using ladders. Work in confined spaces (raised floors or communications closets) and in noisy environments (data centers / operations centers); stand or sit for up to 8 hours. Use basic hand tools while rack mounting equipment with small screws and brackets. Identify wire and cable colors; vision to 20 / 20 or better to read schematics and equipment readouts (e.g., OTDR). Judge distances for safe ladder use and confined-space work. Drive a personal or corporate vehicle to project sites; valid state license required. HS diploma with 4+ years of relevant experience; additional related education or certifications may be considered in lieu of experience. Must be a US Citizen and possess an active DoD Secret Clearance. DoD 8570 IAT Level II : Security+ or higher Certification. Experience in IT Enterprise Operations. Experience with Microsoft Windows OS, version 10. Experience with HP Service Manager, Remedy, or similar Service / Help Desk ticket management software. Basic network troubleshooting skills. Excellent customer service, oral and written communication skills. Organized and detail-oriented; strong leadership and collaboration skills. Self-motivated and able to self-direct; ability to prioritize own work and team tasks. Independent decision making; analytical thinking and problem solving. Ability to communicate effectively with all organizational levels (SME to Senior Management). Ability to analyze problems at multiple levels (detail and organizational impact).
Overview
Leidos is seeking a Mid-level Desktop Support Technician to support a government site in Pensacola, FL as part of the Field Services team. The candidate will be responsible for direct desk-side support for the customer, troubleshooting and repairing IT devices. This role is part of the NGEN program, the largest IT services program for the Navy, delivering cybersecurity services, network operations, service desk, and data transport to unify shore-based networks and data management.
What You'll Get to Do
- Manage the resolution of customer tickets according to established Service Level Requirements (SLRs).
- Ensure proper ticket handling according to guidelines.
- Troubleshoot and resolve user computer issues including hardware and software-related concerns.
- Ensure customer-related tasks are completed within the defined timelines.
- Troubleshoot and resolve local and networked Multi-Function Devices, printers, and other hardware components.
- Assist other technicians in resolving complex issues.
Requirements and Work Environment
Location : Government site in Pensacola, FL. You must be able to :
Qualifications
Nice to Have
Pay
Pay Range : Plus / minus $59,218
About NGEN
NG-EN is the Navy's largest IT services program. This role supports the core backbone of the Navy-Marine Corps Intranet, including cybersecurity services, network operations, service desk, and data transport. Leidos aims to unify shore-based networks and data management to improve capability and service while reducing costs.
Company Message
Come break things (in a good way). Then build them smarter. We're the tech company everyone calls when things get weird. We don't wear capes (they're a safety hazard), but we do solve high-stakes problems with code, caffeine, and a healthy disregard for "how it's always been done."
Original Posting : September 19, 2025
For U.S. Positions : Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date no earlier than 3 days after the posting date.
Pay Range : The Leidos pay range for this job level is a general guideline and not a guarantee of compensation. Offers consider responsibilities, education, experience, knowledge, skills, abilities, internal equity, market data, and applicable agreements.
We are directing you to the original job posting. Please apply directly for this job at the employer's website.
J-18808-Ljbffr
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Desktop Support Technician • Pensacola, FL, US
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