UNCC Customer Support Processor

At Allstate, great things happen when our people work together to protect families and their belongings from life's uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers' evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.

Job Description

The Allstate UNCC Student Development Program is a unique opportunity available exclusively to University of North Carolina at Charlotte students through our campus partnership. Designed for rising juniors, this part-time role offers hands-on experience with Allstate's National Catastrophe Team while helping students build professional networks and transferable skills. Participants will work up to 20 hours per week on campus, with occasional travel to our Charlotte Railyard office.

The Allstate UNCC Student Development Program provides University of North Carolina at Charlotte students the ability to develop a professional network and transferable skills. This position is designed to enhance students' academic and professional careers through experiential learning and networking with leaders and executives across our company.

The program is exclusively available to incoming Junior year students who are actively enrolled in courses. In this position, you will support Allstate's National Catastrophe Team (NCT), assisting our internal and external customers and business partners under general supervision to help our customers who have sustained damages from a catastrophic event.

Key Responsibilities :

• Investigates and resolves requests and / or inquiries of basic complexity
• Maintains and reports daily work condition based on business unit needs
• Reports system and / or policy issues
• Conducts and supports system and application testing based on business unit needs
• May receive and respond to written and verbal communication from internal and external business partners

Education and Experience :

When and where will I work?

Notes :

The preceding description is not designed to be a complete list of all duties and responsibilities. May be required to perform other related duties as assigned. Regular, predictable attendance is an essential function of this job.

This opportunity is being shared through a partnership with UNC Charlotte and is intended for currently enrolled students at the institution.

Skills

Claims Resolution, Data Processing, Relationship Management, Time Management

Compensation

Compensation offered for this role is $17.31 - 23.80 per hour and is based on experience and qualifications.

The candidate(s) offered this position will be required to submit to a background investigation.

Joining our team isn't just a job - it's an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger - a winning team making a meaningful impact.

Allstate generally does not sponsor individuals for employment-based visas for this position.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

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It is the Company's policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee's ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.