Guest Engagement Representative 1

Guest Engagement Representative 1 (R1)

The Guest Engagement Representative 1 (R1) is responsible for providing excellent customer service through all interactions with guests. The R1 will perform core operational functions in support of engaging and orienting Museum guests, including wayfinding and opening and closing of the museum for guest operations, assisting guests in a positive, fun, and inclusive way, and recommending experiences to help build fun and amazing Museum experiences.

This is a part-time position working onsite at the Museum 3-4 full days per week and is a union-represented position (AFSCME Council 31). Please note the role requires weekend availability and occasional evening availability for special events.

Responsibilities :

• Provide enthusiastic, world-class customer service as guests enter, navigate around the Museum, and as they leave by supporting the parking garage, payment and / or validation.
• Support guests by answering questions, providing effective resolution to issues that may arise, as well as giving directions, with the goal of enhancing the guest experience.
• Collaborate with team members to provide a safe, nurturing, and positive environment for all guests.
• Responsible for facilitating efficient and courteous cycling of groups through the Group Center lunchroom, including transporting lunches and cleaning lunch tables.
• Process registrations and provide administrative support for school field trips and other visitor groups for documentation and reporting requirements.
• Build relationships with Museum members and guests to encourage repeat visits.
• Participate in team meetings to create and discuss new sales tactics.
• Partners with Guest Experience to ensure real-time traffic flow is being communicated to ensure positive museum experiences.
• Perform ticket and membership sales and returns and process all ticketing transactions on the Museum's ticketing system according to Museum policies and procedures; manage cash and credit card sales of tickets, memberships, and / or special events in a timely manner.
• Assist guests parking in the Museum garage and in the upkeep of the Garage facilities by performing regular checks and inventories on hardware, garage equipment, and ticket stock.
• Provide guest services such as coat check and wayfinding.
• Operate Giant Dome Theater film screenings.
• Perform cashiering duties, including balancing monies through ticketing system.
• Support Leadership team with stanchion set up / take down and maintaining department inventory.
• Other duties as assigned.

Qualifications :

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The hourly rate for this position is $16.60. This position is eligible for benefits listed here : Benefits Program Position created on August 29th, 2025.

Our Inclusion and Belonging Statement

The Griffin Museum of Science and Industry is committed to advancing diversity, equity, accessibility and inclusion across our workforce, experiences, and day-to-day operations. As Griffin MSI employees, we are each responsible for making the Museum a welcoming place externally for guests and internally for our colleagues within the scope of our roles. Griffin MSI is an Equal Opportunity / Affirmative Action employer, which includes providing equal opportunity without regard to race, color, religion, gender, national origin, disability, or protected veteran status.