Telecommunicator

Job Title : Telecommunicator

Telecommunicators work a rotating 36-hour week followed by a 48-hour week, which could flex down to a 44-hour week determined by staffing. This allows for 4 to 8 hours of overtime per pay period.

Telecommunicators with the League City Communication Center answer emergency 9-1-1 calls and non-emergency telephone calls. They provide lifesaving instructions while effectively communicating and relaying critical information between and among first responders and citizens. Telecommunicators play an essential part in the Public Safety System by dispatching emergency personnel and first responders to Police, Fire, and EMS calls for service 24 / 7. This is a safety sensitive position and requires participation in the City's random drug testing program.

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by employees in this job. Employees may be requested to perform job-related tasks other than those specifically presented in this description.

• Operates a computer aided dispatch system in conjunction with a radio system to dispatch appropriate field units via radio, relays information to mobile units, and receives and processes information for departmental officials while constantly monitoring and maintaining contact with field units.
• Operates radio systems for Police, Fire, EMS, Fire Marshal, and other City services.
• Relays and updates necessary information to appropriate City departments and public safety agencies promptly.
• Answers incoming multi-line Emergency 9-1-1 telephone calls and delivers lifesaving medical instructions.
• Answers and directs all incoming non-emergency multi-line phones, including calls to the jail, administration, records, CID, animal control, traffic division, and calls for services that are received at the department. Contacts other law enforcement agencies, citizens, wrecker companies, utilities, railroads, City departments and other support functions to properly handle and process calls for service.
• Processes and retrieves data from the TCIC / NCIC system, monitors incoming teletypes, and other information as required by departmental, state, and federal guidelines.
• Provides training to new and existing employees and maintains specialized training certificates and licenses.
• Confirms and processes international, national, state, and City warrants and other documents according to policy and related laws.
• Works a variety of schedules in a 24 hour, 7 day a week in the Communication Center which includes nights, weekends, and holidays, and is considered essential personnel that work through emergency situations to include hurricanes and other disasters.
• Performs other related duties as assigned.

High school diploma or GED equivalent is required. Ability to pass Criticall computerized testing. Ability to pass all pre-employment screenings including personal interview, thorough background investigation, and psychological exams.

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The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.