Alarm Monitoring Specialist

Securitas Technology, a division of Securitas, is a leader in integrated security solutions aimed at safeguarding businesses worldwide. With a dedicated team of over 13,000 professionals across 40 countries, our mission is to enhance safety and security through exceptional client service and innovative technology.

We are currently seeking a full-time Alarm Monitoring Specialist to join our state-of-the-art 24 / 7 Alarm Monitoring Center. This role will require working on a 2nd or 3rd shift schedule, including holidays and weekends.

As an Alarm Monitoring Specialist, you will play a critical role in providing outstanding service by responding to alarm signals promptly and accurately. Your responsibilities will include managing alarm events, verifying security details, liaising with emergency services such as fire and police, and keeping our customers informed. In this fast-paced environment, the role is akin to that of a 911 emergency dispatcher, necessitating quick thinking and meticulous procedure adherence.

Your key responsibilities will include :

• Respond to incoming alarm signals using our automation software and document all actions accurately in the system.
• Answer calls via a multi-line telephone system.
• Maintain confidentiality of customer information at all times.

Requirements :

We offer a comprehensive benefits package that includes :

At Securitas, we pride ourselves on being an equal opportunity employer dedicated to building a diverse workforce. Our core values—Integrity, Vigilance, and Helpfulness—are at the heart of our service to customers and communities.