Talent.com
Call Center Representative

Call Center Representative

116508 Innovation At WorkHampton, VA, US
job_description.job_card.30_days_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
job_description.job_card.job_description

Job Description

Job Description

Description :

Essential Duties & Responsibilities (included but not limited to)

The candidate shall possess the ability to operate a switchboard with speed and accuracy. Ability to supervise subordinates. Ability to handle moderately complex clerical duties. Ability to deal effectively with department employees by telephone. Ability to enunciate clearly in a well-modulated voice.

  • Acts as a full-time operator on a one or multi-position switchboard.
  • Handles complaints and difficult problems arising out of the operation of the switchboard.
  • Provides callers with routine non-technical information and refers to other questions to proper persons.
  • Performs related clerical / typing responsibilities associated with the switchboard.
  • Operate attendant Intellidesk Console Keyboards, NEC DT300 or DT700 Telephones, Various paging and alarms systems (Symplex Alarm System)
  • Implements regulations and directives regarding the provision of switchboard services.

Requirements :

ANSWER AND PROCESS ALL INCOMING CALLS

  • The candidate shall answer incoming calls politely, efficiently and in a friendly manner, even during heavy workload and crises periods. Calls shall be answered in priority order.
  • Incoming calls shall be routed appropriately throughout the facility.
  • The candidate shall receive collect calls, only if authorized and obtain and record time and charges.
  • The candidate is responsible for immediate, professional responses to and recording the following : emergency alarms, codes, bomb threats, fires, and disasters. They shall also be required to receive and transmit over two-way radios.
  • The candidate shall follow the instruction if a bomb threat is received. Written procedures and formats for this type of reporting are currently established in the telephone office.
  • Operators are not authorized to place personal calls for employees, visitors or patients. Use of credit cards, collect calls and third-party calls are not permitted. Operators shall be polite and explain to callers when calls cannot be completed as requested. Operators shall be responsible for ensuring that no unauthorized long-distance calls are made through the switchboard. Personal calls while on duty shall be restricted for emergencies only. Information services include using the overhead paging system and Zetron radio paging system to relay messages, announcements and implement various procedures dictated by telecommunication and IT directives which include providing information concerning the health care system to patients and visitors.
  • The candidate shall utilize the facility radio, overhead paging, pocket paging, and code-paging systems as required.
  • Emergency Calls and Alarm Systems : Operators may also be required to receive and transmit over two-way radios. Written procedures for response to these emergencies will be provided by the client. Operators shall make announcements on the public address system. A scripted procedure will be provided for emergency paging and guidelines for announcements on the public address system. All announcements must be made in a clear, efficient and polite manner, and as quickly as possible.
  • The candidate shall assist in placing various types of outgoing calls and coordinating and patching through one or more stations when necessary.
  • Assist facility staff and patients, when necessary, in placing calls. Calls shall include but are not limited to, commercial and Federal Telecommunication Systems (FTS) calls.
  • Politely, efficiently and in a friendly manner explain to users why calls cannot be completed as requested, if and when a situation of this type arises.
  • The candidate shall maintain a log of all telephone equipment malfunctions and / or complaints regarding telephone service.
  • Upon request of callers, verify telephone equipment malfunctions and report them to Information Resources Management Service (IRMS).
  • The candidate shall become familiar with the functions of the different services within the facility. With this knowledge, determine the area within the campus when the caller does not know the telephone extension.

    • JOB KNOWLEDGE

  • The candidate shall have an understanding of Federal Telecommunications System (FTS)
  • A complete understanding of the equipment presently installed : NEC DT300 or DT700 Telephones.
  • Adequate technical expertise to be able to identify malfunctions and report them to the maintenance unit.
  • Adequate knowledge of filing systems and procedures. Attention to details to ensure the accuracy of distributed documents / mail to the correct addressees.
  • Well organized to prioritize the delivery of mail and documents. Attention to details to ensure the thoroughness and accuracy in placing various documents in the appropriate files and organizing them.
  • Must develop a thorough knowledge of mission organizational structure and sufficient knowledge of specific jobs and individuals to effectively route incoming calls to the proper office.

    • EQUIPMENT

  • Intellidesk Console Keyboards
  • NEC DT300 or DT700 Telephones
  • Various paging and alarms systems (Symplex Alarm System)
  • Basic Siemens Optiset
  • Swiss phone voice pager

    • EDUCATION, TRAINING, AND EXPERIENCE

  • Completion of Secondary School is required
  • Prior Work Experience : Six months to one-year Experience as a telephone operator / switchboard position and some exposure to the technical aspects of telephony to include trunking and key systems is required.

    • BENEFITS

  • Health benefits (Health Insurance Services)
  • Vacation and Holiday
  • Workers' compensation
    • serp_jobs.job_alerts.create_a_job

    Call Center Representative • Hampton, VA, US

    Job_description.internal_linking.related_jobs
    • serp_jobs.job_card.promoted
    Remote Call Center Representative

    Remote Call Center Representative

    TechOp Solutions InternationalNorfolk, VA, US
    serp_jobs.filters.remote
    serp_jobs.job_card.full_time
    TechOp Solutions is seeking CSRs who can provide masterful guidance in a federal contact center environment.Strong candidates will have exceptional customer service skills, including experience dee...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Full Time Sales Representative (Norfolk Call Center)

    Full Time Sales Representative (Norfolk Call Center)

    Life Protect 24 / 7Norfolk, VA, US
    serp_jobs.job_card.full_time
    Here at Life Protect 24 / 7, we provide customers with peace of mind through our personal medical alert services.As a sales advisor, you will receive calls from a variety of customers, this creates a...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    Sales Representative - Williamsburg, VA - United Wireless, a T-Mobile AR

    Sales Representative - Williamsburg, VA - United Wireless, a T-Mobile AR

    United WirelessWilliamsburg, VA, USA
    serp_jobs.job_card.full_time
    serp_jobs.filters_job_card.quick_apply
    United Wireless, you will be part of a team of experts that brings the brand to life.Your role will involve building excitement around products and services, offering personalized solutions to cust...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    Sales Representative - Suffolk, VA - United Wireless, a T-Mobile AR

    Sales Representative - Suffolk, VA - United Wireless, a T-Mobile AR

    United WirelessSuffolk, VA, USA
    serp_jobs.job_card.full_time
    serp_jobs.filters_job_card.quick_apply
    United Wireless, you will be part of a team of experts that brings the brand to life.Your role will involve building excitement around products and services, offering personalized solutions to cust...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Delivery Driver - Sign Up in Minutes

    Delivery Driver - Sign Up in Minutes

    DoorDashAll Cities, Virginia, United States
    serp_jobs.job_card.full_time +1
    DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day. As a Dasher, you’ll stay busy with a variety o...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Patient Call Center Specialist

    Patient Call Center Specialist

    Urology of Virginia PLLCVirginia Beach, VA, US
    serp_jobs.job_card.full_time
    Urology of Virginia (UVA) has a long history of providing comprehensive and quality care to the entire Hampton Roads region, including northeastern North Carolina. Our clinical care team consists of...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Delivery Driver - Receive 100% of Customer Tips

    Delivery Driver - Receive 100% of Customer Tips

    DoorDashAll Cities, Virginia, United States
    serp_jobs.job_card.full_time +1
    DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day. As a Dasher, you’ll stay busy with a variety o...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Call Center Representative

    Call Center Representative

    Bath Concepts Independent DealersChesapeake, VA, US
    serp_jobs.job_card.full_time
    With more than 25 years in business,.We are looking for a Call Center Representative for our Chesapeake, VA market and surrounding areas to join our winning team. Join our team of professionals and ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    Remote Sr. Call Center Representative

    Remote Sr. Call Center Representative

    TechOp Solutions InternationalNorfolk, VA, US
    serp_jobs.filters.remote
    serp_jobs.job_card.full_time
    serp_jobs.filters_job_card.quick_apply
    TechOp Solutions is seeking Senior CSRs who can provide masterful guidance in a federal contact center environment.Senior agents will have exceptional customer service skills, including experience ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    Call Center Agent

    Call Center Agent

    Ruby ReceptionistsNorfolk, VA, USA
    serp_jobs.job_card.full_time
    serp_jobs.filters_job_card.quick_apply
    Ruby Receptionists : Be the Friendly Voice that Makes a Difference!.Do you thrive in a fast-paced environment where exceptional customer service is the name of the game? Are you passionate about mak...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Call Center Specialist

    Call Center Specialist

    notifyMDChesapeake, VA, US
    serp_jobs.job_card.full_time
    Full-Time Customer Service Specialist.MD is hiring Full-Time Customer Service Specialists to join our team in Chesapeake, VA! We provide essential support to our diverse clients, including medical ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    Service Center Support PT

    Service Center Support PT

    FedExChesapeake, Virginia, US
    serp_jobs.job_card.part_time
    Responsible for handling the needs of customers, processing documentation that accompanies the movement of freight, and performing other administrative and customer service duties as necessary in t...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    • serp_jobs.job_card.new
    Customer Service Representative - Virginia Beach, VA (November 2025)

    Customer Service Representative - Virginia Beach, VA (November 2025)

    GEICOVirginia Beach, VA, US
    serp_jobs.job_card.full_time
    At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities.Every day we honor our iconic brand by offering quality coverage to millions of customers and being the...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
    • serp_jobs.job_card.promoted
    Drive with Doordash - No CDL license needed

    Drive with Doordash - No CDL license needed

    DoorDashAll Cities, Virginia, United States
    serp_jobs.job_card.full_time
    No CDL needed / No commercial drivers license.DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day....serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Call Center Representative Agent Work At Home - Part Time Paid Panelists

    Call Center Representative Agent Work At Home - Part Time Paid Panelists

    ApexFocusGroupVirginia Beach, VA, United States
    serp_jobs.filters.remote
    serp_jobs.job_card.full_time +1
    Now accepting applicants for Focus Group studies.Earn up to $750 per week part-time working from home.Must register to see if you qualify. No call center representative agent experience needed.Call ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Remote Work From Home Call Center Representative Agent - Part Time Panelists Needed

    Remote Work From Home Call Center Representative Agent - Part Time Panelists Needed

    ApexFocusGroupVirginia Beach, VA, United States
    serp_jobs.filters.remote
    serp_jobs.job_card.full_time +1
    Seeking participants for Focus Group and market research studies.Work part-time from home and earn up to $750 per week.Register to see if you are eligible. Call Center Representative Agent experienc...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Welcome Center Representative

    Welcome Center Representative

    Daily Management IncVillage of Williamsburg, VA, US
    serp_jobs.job_card.full_time
    The Welcome Center Representative enters data for tour reservations into SPI, Olympus & Excel from logs.In-House and field Off-Site Personal Contact (“OPC”).The Welcome Center Repre...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Dashers - Sign Up and Start Earning

    Dashers - Sign Up and Start Earning

    DoorDashAll Cities, Virginia, United States
    serp_jobs.job_card.full_time +1
    DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day. As a Dasher, you’ll stay busy with a variety o...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days