Retail Lead - Frost Bank Center Retail (San Antonio)

Job Description

We are seeking an experienced and motivated Retail Lead to assist with daily oversight of operations and ensure the highest level of customer satisfaction in our retail store. The Retail Lead will assist in driving sales, supervising and developing team members, and maintaining an organized, efficient, and customer focused environment in adherence with the highest standards. The ideal candidate will demonstrate strong leadership skills, foster a positive work environment, and strive to provide a customer service experience that exceeds our guest and client?s expectations while acting as the main point of contact in the absence of management.

If you are passionate about delivering exceptional customer experiences and thrive in a dynamic retail environment, we would love to hear from you!

To Apply : Please submit your resume and a brief cover letter detailing your retail experience and why you?d be a great fit for our team.

Job Responsibilities

Team Leadership :

o Assist with supervising, motivating, and supporting retail staff to ensure the highest standards of service are met.

o Train and onboard new employees, providing guidance on policies, procedures, and best practices.

o Monitor team performance and provide regular feedback while working effectively with team members to achieve store goals and foster a positive environment.

o Act as a point of contact for team members and clients by providing guidance and support during shifts.

Customer Service :

o Lead by example in greeting and engaging customers, provide product information, and assist in making purchase decisions.

o Address and resolve customer inquiries, complaints, or issues in a professional and efficient manner.

o Promote a positive, upbeat, and welcoming atmosphere.

Sales and Merchandising :

o Meet or exceed sales targets by upselling, cross-selling, and promoting store promotions or loyalty programs.

o Ensure merchandise is stocked, organized, and displayed to reflect brand standards.

o Monitor inventory levels and participate in replenishment activities including restocking and transfers.

Operational Excellence :

o Open and close any assigned locations ensuring all security and operational procedures are followed.

o Oversee inventory management in assigned locations including restocking, merchandising, cycle counts, price checks, and loss prevention.

o Possess a thorough knowledge of POS system and heat pressing equipment.

o Accurately handle cash, credit, and other transactions while maintaining a high level of integrity.

o Assist in maintaining a clean, organized, and safe store environment.

Qualifications

Minimum of 2-3 years of retail experience, preferably in a fast-paced or customer-centric environment.

Strong communication and interpersonal skills.

Proven ability to meet or exceed sales targets.

Experience with visual merchandising best practices.

Knowledge of POS systems and basic cash-handling procedures.

Intermediate math and counting skills required.

Ability to multitask, work under pressure, and adapt to changing priorities.

Flexibility to work weekends, evenings, and holidays as needed.

This role may have physical demands including, but not limited to, lifting, bending, pushing, pulling and / or extended walking and standing. This role may also require uniforms and / or usage of Personal Protective Equipment (PPE).

About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

About Aramark

The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http : / / www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.