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Teller
TellerFirst Horizon • Lake Charles, LA, US
Teller

Teller

First Horizon • Lake Charles, LA, US
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Teller

Job Category : Banking

Location : On site at location listed in job posting.

Weekly Scheduled Hours : Monday - Friday 9-5pm, occasional Saturdays 9-12

Summary : Provide quality, accurate, and timely customer service involving daily processing of financial transactions in a retail banking environment. Often serving as the first point of contact to the client, may have responsibility for recommending bank products or referring clients to other areas of the Bank. Develop and retain long-term and profitable client relationships to maximize revenue growth. Responsible for maintaining high customer service and procedural standards. Provides fulfillment of retail banking products either through referral-based leads, prospecting lists, or self-sourcing. Monitors and maintains control of cash.

Essential Duties and Responsibilities :

  • Handle a cash drawer; ensuring proper control of cash drawer; follow all audit and security policies and procedures.
  • Process deposits, withdrawals, transfers, and loan payment transactions for customers.
  • Process miscellaneous transactions (bonds, municipal coupons, money orders, etc.).
  • Assist in daily balancing and processing of ATM(s), including the processing of all entries.
  • Assist in the verification of deposits in the night and lobby depository.
  • Assist with the dual control vault responsibilities.
  • Stay informed of all operational updates and changes to ensure compliance with all current guidelines.
  • Deliver excellent client experiences consistently and promptly resolve client issues effectively.
  • Ensure an excellent overall client experience by assisting clients with select service needs.
  • Enhance individual knowledge to better serve clients by attending relevant sales, service, and product knowledge meetings, training classes, and web-based learning.
  • Identify cross selling opportunities and refer clients / prospects to the appropriate team.
  • Promote bank products and services to further enhance client relationships.
  • Expected compliance with bank regulations, policies, procedures, risk management, internal controls, and the First Horizon code of ethics.

Perform all other job-related duties as assigned

Supervisory Responsibilities : No supervisory responsibilities

Qualifications :

  • High school diploma or GED required and 6 months of cash handling or teller experience strongly preferred or equivalent combination of education and experience

    • Computer and Office Equipment Skills :

  • Microsoft Office Suite
  • In addition, 10-key calculator; coin counter

    • DeGarmo Behavioral Assessment Requirement :

  • All candidates must complete the DeGarmo Retail Behavioral Assessment to be considered for this position
  • The assessment takes approximately 1215 minutes to complete
  • Assessment results must be submitted prior to having your application evaluated by Talent Acquisiti

    • About Us : First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities, and associates unlock their full potential with capital and counsel.

    Benefit Highlights :

  • Medical with wellness incentives, dental, and vision
  • HSA with company match
  • Maternity and parental leave
  • Tuition reimbursement
  • Mentor program
  • 401(k) with 6% match

    • Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities

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    Teller • Lake Charles, LA, US