CSR - Client Service Representative

Job Title

We are looking for someone who has the ability to work directly with our clients. Must have previous experience in a busy, client-facing environment. It is preferred to have knowledge of veterinary terminology and experience in a veterinary facility.

Essential Functions

• Customer service functions, including : greeting visitors, answering telephones, and guiding clients and their pets to exam rooms
• Scheduling and confirming appointments
• Placing outbound calls for follow-ups and reaching out to prospective clients
• Presenting and explaining fees, including processing payments
• Creating and presenting treatment plans based on the doctor's recommendations.
• Answering questions regarding services and cost
• Managing medical records, charts, reports and correspondence

Qualifications

At least one year of proven past experience helping clients in an animal hospital setting

High School Diploma / GED or equivalent

Excellent listening and communication skills

Compassion for pets and peopleas well as awareness and understanding of others' reactions

Proven decision-making skills to choose the most appropriate course of action

The ability to integrate new information into problem-solving

Proficiency in Microsoft Office

Willingness to work non-traditional hours, including nights, weekends and holidays

The ability to lift up to 40 lbs. and be exposed to hazards associated with pets such as allergies, contagious diseases, noises, odors, bites, scratches, and animal waste

Benefits

We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation / sick days, 401(k), generous employee pet discounts and more!

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com

Compensation is negotiable based on education, experience and other relevant credentials. The pay range for this position is $18 to $21 per hour.