Jobs via Dice is hiring : Audio Visual Technology Support Specialist in Cleveland

MediabistroCleveland, OH, United States

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Audio Visual Technology Support Specialist

Join to apply for the Audio Visual Technology Support Specialist role at Jobs via Dice

Dice is the leading career destination for tech experts at every stage of their careers. Our client, Blue Streak Partners, Inc., is seeking the following. Apply via Dice today!

Immediate need for major financial services firm!

Responsibilities

Providing support to all customers within your coverage location(s) : who may be working on-site, at a client engagement or off-site
Troubleshooting and problem solving : PC, MAC, application, AV, and network connectivity issues, etc.
ServiceNow ticket management; prioritizing tickets and awareness of SLAs
Supporting Microsoft Windows and MAC operating systems
Working knowledge of Microsoft applications : Outlook, Teams, OneDrive, Office365
Asset management : shipping, receiving, tracking, and managing hardware assets from acquisition through disposal process
Printer support (installation, configuration, relocation, and troubleshooting)
Event and Meeting Support (may occur on-site or off-site)
Occasional travel may be required to support other locations, client engagement sites, or off-site events
Provide remote hands support while guided by our network operations team (checking ports, tracing cables, rebooting hardware, upgrading devices)
VIP / White Glove support
2+ years of on-site technical support experience, or degree in related discipline

Qualifications

2+ years of on-site technical support experience, or degree in related discipline

Experience with Microsoft Surface Hubs, Crestron, Microsoft Teams Rooms, Condeco, Barco Click Share, Pano, Polycom, Cisco or similar AV technologies is preferred

Strong problem-solving, prioritization, and communication skills

Employment details

Employment type : Full-time

Job function : Design, Art / Creative, and Information Technology

Industries : Software Development

Location : Broadview Heights, OH

Salary : $25 - $31

Posted : 5 days ago

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Via Is Hiring Visual • Cleveland, OH, United States