Engagement and Training Specialist

Watts Sales & Customer Experience Team Member

We're Watts. Together, we're reimagining the future of water.

We feel proud every day about what we do. We're all part of the same crucial mission, no matter what function we support it's to provide safe, clean water for the world, and to protect our planet's most valuable resource.

For 150 years, Watts has built best-in-class products that are trusted by customers in residential and commercial settings across the world. We are at the forefront of innovation, working with cutting-edge technology to provide smart and connected, sustainable water solutions for the future. Watts is a leading brand with a quality reputation and we have a dynamic future ahead.

This highly motivated, customer-centric individual, as part of the Sales & Customer Experience Team, will be responsible for championing the customer journey by providing training, coordinating events, and enhancing engagement initiatives. This role has a direct impact on customer satisfaction, loyalty, and overall experience through creative programs, events, and personalized communications. This position reports to the Sr. Manager of Sales and Customer Engagement. This role is hybrid, based in Fort Worth, Texas with occasional travel to regional and national events.

Primary Job Duties and Responsibilities

• Serve as a champion for customers by designing and delivering training programs for residential and commercial customers, dealers, and sales representatives.
• Coordinate and support the logistics of regional and national trade shows, training sessions, and customer events.
• Develop and implement customer experience initiatives, such as welcome packets, gift programs, and personalized communication strategies.
• Partner with Sales, Marketing, and Customer Support to ensure a consistent, customer-first experience across all touchpoints.
• Gather customer feedback and identify opportunities for improvement in engagement and satisfaction.
• Maintain accurate records of customer training, events, and engagement activities.
• Assume responsibility for other projects and duties as assigned by the Director of Sales or Company management.
• Demonstrate and promote Watts Values : Integrity, Accountability, Continuous Improvement, and Transparency.
• Travel Requirements : ~1520% for trade shows, training events, and regional meetings.

Required Qualifications

Preferred Qualifications

General Applicable Company Competencies

Working Conditions :

While performing the job duties, you will be working on-site at a manufacturing facility and will perform the majority of your duties in an office environment. You may, at times, be required to be present on the manufacturing floor and will be required to wear the appropriate personal protective equipment. You will be required to work in the office at the Fort Worth, TX location (Monday Friday). Your scheduled work hours will be communicated to you by your manager.

Physical Requirements : Specific physical abilities required for this position include, but are not limited to :

Nothing in this job description restricts Watts' right to assign or reassign duties, responsibilities, and working hours / conditions to this position at any time. This position is "at will," which means that either the employee or Watts may terminate the employment relationship at any time, with or without notice, and for any lawful reason.

Watts In It For You

Competitive compensation based on your skills, qualifications and experience

Comprehensive medical and dental coverage, retirement benefits

Family building benefits, including paid maternity / paternity leave

10 paid holidays and Paid Time Off

Continued professional development opportunities and educational reimbursement

Additional perks such as fitness reimbursements and employee discount programs

At Watts, our culture is team-oriented and supportive. Employees here genuinely care about the quality of their work, and about each other. Our people are the heart of who we are and contribute to our longevity and continued success.

And this is a place where you can have a big career. No matter your role, there are opportunities for learning and development, and your daily contributions make a meaningful impact on the lives of people who use our products and on the future of water.

Watts is committed to equal employment opportunity. We follow a policy of administering all employment decisions and personnel actions without regard to race, color, religion, creed, sex, pregnancy, national origin, sexual orientation, age, physical or mental disability, genetic disposition or carrier status, marital status, military or veteran status, minorities, or any other category protected under applicable federal, state, or local law. Consistent with the obligations of state and federal law, Watts will make reasonable accommodations for qualified individuals with disabilities. Any employee who needs a reasonable accommodation should contact Human Resources.