Talent.com
serp_jobs.error_messages.no_longer_accepting
Client Services Coordinator • •

Client Services Coordinator • •

Community Medical ServicesAkron, OH, US
job_description.job_card.variable_days_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
job_description.job_card.job_description

Job Description

Job Description

Description :

Schedule : Monday - Friday 5 : 30a-1 : 30p and alternating Saturdays 8 : 00a-10 : 00a

Pay Range : $18-$20

Location : Akron on Canton

Community Medical Services (CMS) is seeking a Client Services Coordinator to be the welcoming face of our clinic. Under the supervision of the Clinic Manager, you will greet clients and visitors with professionalism, compassion, and a trauma-informed approach. You’ll play a key role in coordinating client care, including scheduling appointments, assisting with walk-in intakes, and addressing client concerns.

As part of our mission to help individuals recover from substance use disorders, you’ll thrive in a supportive, engaging, and fulfilling work environment where your contributions are valued.

Along the way, we’ll invest in your well-being through a benefits package for full-time employees that includes :

  • Subsidized medical, dental, and vision insurance
  • Health savings account
  • Short and long-term disability insurance
  • Life insurance
  • Paid sick, vacation, and holiday time
  • 401K retirement plan with match
  • Tuition and Continuing Medical Education reimbursement up to 100%
  • Employee assistance program to support your mental health and wellness
  • Ongoing professional development

We’re looking for someone who :

  • Enjoys a consistent schedule.
  • Is excited to work in an outpatient setting, much like a doctor’s office.
  • Remains friendly, helpful, and courteous when interacting with clients, including those who are chemically dependent.

    • Responsibilities :

  • Greets and attends to clients in person and over the phone
  • Answers all phone calls in a professional and courteous manner
  • Manages the patient flow of a high volume of clients in a fast-paced environment
  • May place outbound calls to schedule follow-up appointments, or to engage clients in treatment
  • Creates new client profiles and enters demographic information in electronic health record
  • Schedules appointments using electronic scheduling system
  • Completes accurate documentation of client visits in their electronic health record
  • Maintains a welcoming lobby and reception area by ensuring areas remain clean and organized.
  • Coordinates intakes on a walk-in basis, including assisting clients with completion of required documentation and scheduling with an available provider and counselor to complete intake process Verifies insurance eligibility through various insurance portals, setting up billing episodes in electronic health record
  • Establishes client payment plans and financial contracts, collects and posts payments
  • Ensures confidentiality of all client and employee information
  • Assists in the de-escalation of clients using a trauma-informed approach
  • Triages client issues to secure most appropriate solution Introduces clients to the
  • Recovery Connect engagement app and help them navigate it as needed
  • Completes end of day tasks, including reconciling deposit and payment records
  • Verifies cash in cash box at the beginning of shift and reconciles cash count at the end of the day
  • Uses appropriate incident reporting procedures when documenting unsafe or problematic incidents involving clients, clients and / or staff
  • Participates in in-service / education regarding
  • Quality Improvement or required job-focused education
  • Helps maintain inventory and assist in ordering clinic supplies
  • Performs general office duties, such as document preparation, scanning, faxing

    • Requirements :

  • High School Diploma / GED
  • 1+ years of experience in customer service is required
  • 1+ years of front desk experience, preferably at hospital front desk or multi-physician practice is required
  • Hospital front desk or multi-physician front desk experience preferred
  • For employees in the following states (TX / OH / MN / IN / WI) :
  • Motor Vehicle Valid state-issued driver’s license and MVR clearance is required; a 39-month MVR is required for any applicant at the time of the interview

    • Skills :

  • Ability to communicate clearly and effectively between all organizational levels and with outside providers
  • Basic computer knowledge, including ability to navigate in electronic health records
  • Culturally competent and sensitive to client and employee needs
  • Demonstrated ability in medication administration accuracy and ability to maintain accurate client records
  • Excellent organizational skills, accuracy, and attention to detail
  • Problem solving, conflict resolution, time management, and strong customer service skills
  • Strong team player comfortable working in a fast-paced setting
  • Ability to maintain confidentiality to ensure compliance with HIPAA and 42 CFR
  • Flexible with the ability to work in a continuously changing environment
  • Ability to work flexible hours including nights, weekends, and holidays
  • Employees will be required to travel to the bank for cash deposits and must pass an MVR check for employment in the following states : (TX / OH / MN / IN / WI)

    • Tools and Equipment :

  • Frequent use of a telephone, computer, printer, fax machine and copier
  • Frequent use of the internet and various web browser software, and Microsoft Office products, including Outlook, Word, Excel, and PowerPoint
  • Frequent use of electronic health record

    • Physical Working Conditions and Office Setting Description :

  • Prolonged sitting, standing, frequent bending, stooping, or stretching associated with an office environment
  • Frequent and prolonged typing and operation of computer, keyboard, and telephones
  • Some lifting may be required : Employee must regularly lift and / or move up to 10 pounds, frequently lift and / or move up to 25 pounds and occasionally lift and / or move up to 50 pounds

    • #CLSTF

    About Community Medical Services

    Community Medical Services (CMS) is a CARF-accredited addiction treatment program providing services in the form of outpatient medication-assisted treatment and one-on-one and group counseling to those seeking help with their opioid use disorder. Headquartered in Arizona with more than 70 treatment clinics in 14 states, CMS is dedicated to meeting the challenges presented by the growing opioid epidemic in communities where treatment is lacking.

    Our Commitment

    We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, disability status, sexual orientation, gender identity, age, protected veteran status or any other characteristic protected by law. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

    Other Conditions

    Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

    serp_jobs.job_alerts.create_a_job

    Client Service Coordinator • Akron, OH, US

    Job_description.internal_linking.related_jobs
    • serp_jobs.job_card.promoted
    Scheduling Coordinator

    Scheduling Coordinator

    VirtualVocationsAkron, Ohio, United States
    serp_jobs.job_card.full_time
    A company is looking for a Scheduling Coordinator who will manage the scheduling of closings in a fast-paced environment. Key Responsibilities Coordinate scheduling assignments between signing age...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Client Delivery Coordinator

    Client Delivery Coordinator

    VirtualVocationsAkron, Ohio, United States
    serp_jobs.job_card.full_time
    A company is looking for a Client Delivery Coordinator to manage client service operations and ensure efficient implementations. Key Responsibilities Oversee and prioritize incoming requests withi...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    • serp_jobs.job_card.new
    Pharma Client Success Coordinator

    Pharma Client Success Coordinator

    VirtualVocationsAkron, Ohio, United States
    serp_jobs.job_card.full_time
    A company is looking for a Client Success Coordinator - Pharma.Key Responsibilities Build regulatory submission files, including visual mockups and layout formatting Support the full regulatory ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
    • serp_jobs.job_card.promoted
    Patient Scheduling Coordinator

    Patient Scheduling Coordinator

    VirtualVocationsAkron, Ohio, United States
    serp_jobs.job_card.full_time
    A company is looking for a Patient Scheduling Coordinator to assist in scheduling visits for field staff and addressing patient inquiries. Key Responsibilities Respond promptly and courteously to ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Associate Coordinator

    Associate Coordinator

    VirtualVocationsAkron, Ohio, United States
    serp_jobs.job_card.full_time
    A company is looking for an Associate Coordinator who will support the coding operations team, coders, and clients.Key Responsibilities Assist with providing support to coders and clients, includ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_day
    • serp_jobs.job_card.promoted
    Client Services Program Manager

    Client Services Program Manager

    VirtualVocationsAkron, Ohio, United States
    serp_jobs.job_card.full_time
    A company is looking for a Client Services Program Manager to oversee large-scale client initiatives and drive operational excellence across complex programs. Key Responsibilities Lead and mentor ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_day
    • serp_jobs.job_card.promoted
    Closing Coordinator

    Closing Coordinator

    VirtualVocationsAkron, Ohio, United States
    serp_jobs.job_card.full_time
    A company is looking for a Closing Coordinator who will facilitate the loan closing process in a fast-paced environment.Key Responsibilities Coordinate all aspects of finalizing the loan closing ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Provider Enrollment Coordinator II

    Provider Enrollment Coordinator II

    VirtualVocationsAkron, Ohio, United States
    serp_jobs.job_card.full_time
    A company is looking for a Provider Enrollment Coordinator II, requiring credentialing experience.Key Responsibilities Ensure credentialing activities comply with URAC, NCQA, state, and federal r...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_day
    • serp_jobs.job_card.promoted
    Content Claims Coordinator

    Content Claims Coordinator

    VirtualVocationsAkron, Ohio, United States
    serp_jobs.job_card.full_time
    A company is looking for a Content Claims Coordinator.Key Responsibilities Triage and handle complex assignments to ensure successful claims setup Manage all tasks necessary to move claims to Co...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Client Services Associate

    Client Services Associate

    VirtualVocationsAkron, Ohio, United States
    serp_jobs.job_card.full_time
    A company is looking for a Client Services Associate (Remote).Key Responsibilities Triage and answer inbound communication via phone, chat, e-fax, email, and portal messages Provide ordering sup...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    • serp_jobs.job_card.new
    Client Escalations Specialist

    Client Escalations Specialist

    VirtualVocationsAkron, Ohio, United States
    serp_jobs.job_card.full_time
    A company is looking for a Client Escalations Specialist to ensure the resolution of client issues and enhance operational excellence. Key Responsibilities Act as the primary contact for upper-lev...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
    • serp_jobs.job_card.promoted
    Support Services Specialist

    Support Services Specialist

    VirtualVocationsAkron, Ohio, United States
    serp_jobs.job_card.full_time
    A company is looking for a Support Services Specialist to enhance customer experiences and resolve issues.Key Responsibilities Support customers by handling calls and email requests, resolving so...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    • serp_jobs.job_card.new
    Provider Services Analyst

    Provider Services Analyst

    VirtualVocationsAkron, Ohio, United States
    serp_jobs.job_card.full_time
    A company is looking for a Provider Services Analyst I.Key Responsibilities Analyze claims to determine validity and recovery options Draft detailed correspondence for reimbursement and contact ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
    • serp_jobs.job_card.promoted
    Account Coordinator

    Account Coordinator

    VirtualVocationsAkron, Ohio, United States
    serp_jobs.job_card.full_time
    A company is looking for a Core Accounts Coordinator to support its commercial Account Management team in the Vision division. Key Responsibilities Provide administrative and operational support t...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Client Services Representative

    Client Services Representative

    VirtualVocationsAkron, Ohio, United States
    serp_jobs.job_card.full_time
    A company is looking for a Client Services Representative to manage corporate travel programs and enhance client experiences. Key Responsibilities Serve as the primary liaison for multiple client ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Operations Support Coordinator - ISS

    Operations Support Coordinator - ISS

    SmithersAkron, OH, US
    serp_jobs.job_card.full_time
    Operations Support Coordinator - ISS.The Quality Assessments Division at Smithers is seeking a detail-oriented professional with strong organizational and scheduling skills to join our team as an O...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Senior Associate, Client Services

    Senior Associate, Client Services

    VirtualVocationsAkron, Ohio, United States
    serp_jobs.job_card.full_time
    A company is looking for a Senior Associate, CSA-3.Key Responsibilities Provide clients with account statements, balance inquiries, and various banking documents Facilitate account maintenance, ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_day
    • serp_jobs.job_card.promoted
    Contracts Coordinator

    Contracts Coordinator

    VirtualVocationsAkron, Ohio, United States
    serp_jobs.job_card.full_time
    A company is looking for a Contracts Coordinator to manage the daily contract lifecycle and support the Sales team.Key Responsibilities Manage the end-to-end workflow of designated contracts, inc...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Bilingual Inside Sales Coordinator

    Bilingual Inside Sales Coordinator

    VirtualVocationsAkron, Ohio, United States
    serp_jobs.job_card.full_time
    A company is looking for a bilingual Inside Sales Representative - Client Service Coordinator.Key Responsibilities : Generate new sales opportunities by reaching out to inbound leads via phone and...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_day
    • serp_jobs.job_card.promoted
    Overnight Care Advocate Coordinator

    Overnight Care Advocate Coordinator

    VirtualVocationsAkron, Ohio, United States
    serp_jobs.job_card.full_time
    A company is looking for an Overnight Care Advocate Coordinator II.Key Responsibilities Provide exceptional member experiences through inbound / outbound calls in a fast-paced contact center Act a...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_day