Scheduling Coordinator

Are you a consistent, detail-oriented individual with excellent organizational and communication skills?

Join our team as a Scheduling Coordinator and play a crucial role in coordinating preventive maintenance services for our valued customers.

As a Scheduling Coordinator, you will be an integral part of our Field Service Operations team, ensuring the smooth scheduling of maintenance services and providing top-notch customer service.

Responsibilities :

• Schedule, quote, and discuss repair services with customers and technicians.
• Accurately maintain daily, monthly, and annual T&M and PM scheduling systems to include processing, updating, and auditing weekly schedules and work orders.
• Maintain the T&M Parts process and communicate to the customer when parts have been ordered and received as needed.
• Maintain and research all month-end scheduling open tickets needed to process invoices.
• Update customers on services and invoices both in person and over the phone.
• Open work orders and update applicable systems with service history, as well as process and close work orders for completed work.
• Process and respond to scheduling requests from customers, technicians, and engineers.
• Communicate POC Site changes and submit items requiring Contract Amendment / Adjustment to Customer Account to the Contracts department.
• Participation in a rotating on-call schedule.

Education / Qualifications :

Success Characteristics :

Physical Requirements :

If you are a self-starting, multi-tasker with a "Can Do" attitude, we invite you to apply!