Customer Care & Social Media Project Manager

Customer Care & Social Media Project Manager

The Customer Care & Social Media (CCSM) Project Manager is responsible for leading, managing, and delivering multiple large, complex, and cross-functional technology and business projects from inception to completion. This role ensures that projects align with business objectives, adhere to budget and timelines, and improve operational efficiency within the CCSM department. The Project Manager will also serve as a technology liaison, helping implement new systems, digital tools, and social engagement platforms, ensuring smooth integration across teams.

What You'll Do

• Lead multiple technology-driven projects, including system implementations, process automation, and digital transformation initiatives.
• Develop and manage project roadmaps, scope, and timelines while ensuring technology requirements align with business needs.
• Partner with IT teams, software vendors, and business stakeholders to implement new systems, integrations, and enhancements.
• Define technical requirements, conduct gap analyses, and ensure that system capabilities align with business objectives.
• Develop and implement change management strategies to ensure smooth adoption of technologies, processes, and systems within CCSM.
• Monitor project budgets, assess feasibility, and provide executive reporting on project health and key performance metrics.
• Identify risks in technology projects and implement mitigation strategies to avoid delays, security issues, or integration failures.
• Facilitate effective collaboration and communication between CCSM and IT teams to ensure seamless project execution.
• Act as a departmental lead and subject matter expert for customer service best practices, social media engagement, and technology-driven solutions.

Required Qualifications

Additional Required Qualifications

Preferred Qualifications

Hours of Work : Minimum 45 hours per week.

Frequency of Pay : Monthly

Minimum Base Pay : 5,775

Maximum Base Pay : 8,660

Potential Annual Pay with Bonus : 75,075 - 112,580

Year End Bonus : As a year-end bonus to associates, Publix issues one month's extra pay (pro-rated in the first year) each year if associate remains employed through issue date of the bonus check that year. This is calculated as a 13th month of pay in the Potential Annual Pay with Bonus line above.

Other Compensation Information

Benefits Information :

Travel Frequency : 10%

Address : 3300 Publix Corporate Parkway

City : Lakeland

State : Florida

Zip Code : 33811-3311

Additional Information : Your application may have additional steps that you will need to complete in order to remain eligible for consideration. Please be sure to monitor your email, including your spam folder, on a daily basis for critical, time-sensitive emails that could require action within 24-48 hours. Please do not use your Publix email address when applying. Once your application has been successfully submitted you will receive a confirmation email. For this position, Publix does not and will not file a petition or application with the USCIS or Department of State on behalf of any noncitizen for any immigration-related benefit to work and / or to continue to work in the United States, e.g., an H-1B or TN petition or permanent residence.

Facility : Lak Publix Corporate Office B003