Call Center Supervisor

A company is looking for a Call Center Supervisor, Individual Underwriting - Remote.

Key Responsibilities

Lead and develop teams by managing staffing, performance, and growth opportunities

Drive operational excellence through continuous improvement and effective workflow management

Contribute to strategic planning and execution by setting team goals and enhancing processes

Required Qualifications

High-volume call center experience in fast-paced, customer-focused environments

Proven analytical and reporting abilities, including data analysis and statistical interpretation

Technical proficiency in Microsoft Office and other business applications

Experience in supervising teams and managing workforce operations effectively

Ability to work remotely with access to high-speed internet in the United States or Puerto Rico