Sales Operations Assistant

Sales Operations Assistant

IAV Group is an engineering and technical consultancy servicing the global automotive industry with approximately 6,000 employees worldwide and more than 40 years of experience. As a recognized leader in the specification, design, development, validation and production launch of advanced vehicle and powertrain systems, IAV Automotive Engineering deploys a leading team of technical experts, engineering tools and program processes from its North American Headquarters in Novi, Michigan.

IAV is currently seeking a Sales Operations Assistant at our North American Headquarters in Novi, Michigan.

Why Join Us :

At IAV, you'll be part of a global leader in automotive engineering. We offer a dynamic work environment, opportunities for professional growth, and a culture that values innovation, collaboration, and diversity. Join us in driving the future of mobility.

Essential Responsibilities & Activities :

We are seeking a detail-oriented and proactive Sales Operations Assistant to support our dynamic sales team. This role is critical in ensuring smooth operations across CRM systems, reporting tools, and cross-functional coordination. The ideal candidate will have strong experience with Microsoft Dynamics 365 CRM, Microsoft Office Suite, sales reporting, and will thrive in a collaborative environment. This position will be part of the team that builds customer relationships, sales and marketing activities, and build on a global network of experts within IAV.

• CRM Management : Maintain and update customer data, opportunities, and pipeline stages in CRM systems.
• Sales Reporting : Generate and distribute weekly / monthly reports including revenue forecasts, funnel analysis, and performance metrics.
• Pre-Sales / Inside Sales : Automate contact to opportunity qualification and allocation to IAV sales managers.
• Quote Support : Assist in preparing and tracking customer quotes, ensuring accuracy and timely delivery.
• Team Coordination : Act as a liaison between sales, finance, and operations to streamline communication and resolve issues.
• Post Lead Follow Up : Customer satisfaction, lost deal analysis
• Document Handling : Support legal and commercial documentation processes including NDAs, contracts, and risk assessments.
• System Integration : Facilitate data transfer between CRM and SAP, ensuring consistency and traceability.
• Meeting Preparation : Organize agendas, take notes, and follow up on action items from sales meetings.
• Will support the President manage his calendar for meetings, travel and other administrative support
• Other duties as assigned.