Head of Customer Success

A company is looking for a Head of Customer Success and Implementation.

Key Responsibilities

Lead the Customer Success and Implementation functions, developing strategy and processes for a healthcare SaaS platform

Oversee customer onboarding and implementation projects, ensuring timely and successful go-lives

Establish KPIs for retention, expansion, and customer engagement while building strong relationships with key customers

Required Qualifications

7+ years of experience in Customer Success, Implementation, or related fields, preferably in SaaS

At least 3 years of leadership experience managing customer-facing teams in healthcare or healthtech

Proven success in scaling customer success / implementation functions in a high-growth startup

Strong background in implementation project management with a focus on delivering on time

Experience with SaaS metrics and knowledge of Medicaid / Medicare-focused organizations is preferred