Office Coordinator Academic Advising and Registration

Office Coordinator - Academic Advising and Registration

STATUS : Full Time

DIVISION : Academic Advising and Registration (AARO)

REPORTS TO : Registrar / Director of Academic Advising & Director of Financial Aid

SUPERVISES : Work Study

FLSA STATUS : Non Exempt

Position Description

Provides administrative support to the Academic Advising and Registration Office (AARO) as well as the Financial Aid Office (FAO).

The Office Coordinator for AARO and FAO is a cooperative position providing support for the AARO / FAO teams to accomplish shared and individual goals; and works closely with other administrative staff across campus as required.

This position requires a detailed oriented problem solver, dedicated to serving students, staff, and guests by responding promptly with accuracy and appropriate assistance.

Position Accountabilities and Essential Functions

• Greet all people contacting the Academic Advising & Registration Office, and Financial Aid Office
• Provide front desk / customer service for AARO and FAO, including but not limited to : general college policies and procedures, general information about AARO and / or FAO procedures and / or processes, appointment scheduling, registration, etc.; assist with appointments as needed.
• Provide initial assistance to students with general questions regarding the financial aid process, scholarships, loans, grants, and work-study programs
• Answer and / or direct all incoming inquiries (phone, email, mail, text message, or in-person) to appropriate office(s) or staff members
• Maintain a positive, empathetic, and professional attitude towards incoming guests and staff members
• Adhere to and support protocols for maintaining confidentiality of student records within FERPA guidelines; remain informed of system and / or process changes that impact FERPA compliance.
• Manage / Monitor the AARO / FinAid email and provide prompt responses; close out inquires by providing complete information, solutions and / or appropriate referrals; proactively request and complete additional training as necessary to address new situations / requests)
• Understand basic requirements of veteran, international and graduating students from both the undergraduate, teacher certification, and graduate programs to provide accurate guidance and referrals.
• Understand basic degree requirements for all program levels and the various student status types to properly inform students on services and referrals.

Graduation

Student Records

Communication

General Office

Qualifications And Experience

Work Environment

This job operates in a professional office and college campus environment. The noise level in the work environment is usually moderate. The employee is occasionally exposed to outside weather conditions. Occasional weekend and late night work may be required to support enrollment, commencement, orientation and other events.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this Job, the employee is regularly required to maintain a stationary position, use a computer and other office equipment, and communicate effectively in person, by phone, and virtually. Frequent interaction with others, including staff, faculty, students and third parties is required. The employee may occasionally be required to move files or other objects weighing up to 25 pounds, including from low and high places. The ability to move around within the office and between buildings on campus, attend off-site meetings and events, and travel between Ford Campus site to Taubman Center site are required. CCS will make reasonable accommodations that will allow individuals with disabilities to perform the essential functions.

About CCS

The College for Creative Studies (CCS) is a nonprofit, private college accredited by the Higher Learning Commission and authorized by the Michigan Education Department to grant Bachelor's and Master's degrees. CCS, located in midtown Detroit, strives to provide students with the tools needed for successful careers in the dynamic and growing creative industries. CCS fosters students' resolve to pursue excellence, act ethically, engage their responsibilities as citizens, and learn throughout their lives. With world-class faculty and unsurpassed facilities, students learn to be visual communicators who actively use art and design toward the betterment of society. The College is a major supplier of talent to numerous industries, such as transportation, film and animation, advertising and communications, consumer electronics, athletic apparel, and many more. Its graduates are exhibiting artists and teachers, design problem solvers and innovators, as well as creative leaders in business.

To Apply

Applicants are encouraged to apply immediately. The search will close when a suitable candidate is hired. Interested candidates should submit the following in PDF format : Resume and a letter of application should be submitted to : hr@ccsdetroit.edu

CCS website : http : / / www.ccsdetroit.edu /

The College for Creative Studies, a leading college of art and design, represents a community composed of individuals with many perspectives, personal experiences, values, identities and worldviews and we value the diversity this brings to our organization. CCS is an Equal Opportunity Employer committed to a diverse and inclusive workforce. We consider applicants for all positions without regard to age, race, color, national origin, religion, sex, sexual orientation, height, weight, gender identity, marital or veteran status, disability or any other legally protected status.

The College for Creative Studies subscribes to the principle of equal opportunity in its employment, admissions and educational practices and strives to provide an environment and workplace free from unlawful harassment or discrimination. Diversity, Equity and Inclusion are part of our Core Institutional Values and we encourage applications from all individuals.

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