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Student Services Assistant I
Student Services Assistant IPacer Group • Los Angeles, CA, United States
Student Services Assistant I

Student Services Assistant I

Pacer Group • Los Angeles, CA, United States
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Position Title - Student Services Assistant I

Duration - 3 months

Schedule - 8 : 30am 5pm (37.5 hrs / week, 30-min lunch), some coverage during finals includes one Saturday with extended hours

Location - Los Angeles, CA 90089

Overview :

  • Coordinate day-to-day operations of the OSAS Testing Center to support students with disabilities by ensuring equal access and accommodations.
  • Provide frontline customer service to students, faculty, and staff, manage confidential records, and assist with academic integrity monitoring and office upkeep.
  • Responsible for clerical tasks, maintaining reception and testing areas, and collaborating within a highly adaptive and inclusive team setting.

Key Duties & Responsibilities :

  • Serve as first point of contact for testing-related questions and accommodations
  • Maintain and update confidential student records (AIM database; FERPA compliance)
  • Respond to inquiries via phone, email, and in-person; refer as appropriate
  • Facilitate test check-in / check-out, preparation, and monitor exams
  • General clerical tasks : copying, scanning, filing, records management
  • Provide coverage for reception and front desk, including staff absences
  • Assist with projects such as notetaking services and Alt Text conversion
  • Maintain office equipment, supplies, security, and cleanliness
  • Collaborate with diverse university populations and adapt to varied team duties

    • Essential Skills :

  • Proficiency in Microsoft Office Suite, email (Outlook), and basic / intermediate technology skills
  • Ability to learn the AIM database for student records
  • Strong customer service, organizational, communication, and problem-solving skills
  • Ability to prioritize, handle high traffic, and remain productive under pressure
  • Comfort working with students with visible / invisible disabilities in a fast-paced environment

    • Preferred Experience :

  • Bachelor's degree required
  • Experience in higher education settings, especially student affairs, disability services, or testing centers
  • Familiarity with ADA compliance and accessibility services
  • Administrative / customer service background managing confidential records and complex scheduling
  • Experience supporting students with disabilities

    • Ideal Candidates :

  • Those with higher education experience, particularly in student services / affairs
  • Candidates who excel in multitasking, communication, and collaboration
  • Tech-savvy individuals comfortable with office software and databases
  • Applicants passionate about inclusivity, support, and working in adaptive team settings
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