Mitigation and Contents Manager

Mitigation And Contents Manager

Paul Davis Restoration of North Oakland County, MI is a locally owned restoration company that is part of the Paul Davis family. Since 1966, Paul Davis has been an industry leader in the areas of property damage mitigation, reconstruction and remodeling. With more than 370 offices in the network, the company serves residential, institutional, and commercial customers and clients across the United States and Canada. Paul Davis Restoration of North Oakland County, MI is looking for a qualified and experienced Mitigation and Contents Manager to work alongside the Owner to help grow and position the business for success.

What does a Mitigation and Contents Manager with Paul Davis do?

Serve as point person and first responder for every loss including contents cleaning

Contact customer within 30 minutes (unless emergency) to schedule appointment

Arrive on loss site within 2 hours if emergency or 24 hours for non-emergencies, unless carrier program requirements

Prepare scope of work through Sketch / MICA & communicate to customer

Secure applicable contracts

Coordinate, schedule, supervise, document, and assist in production on Emergency Water Extraction & Drying Services, Emergency Fire / Smoke Services, Carpet Cleaning, Deodorization, Mold Remediation (incl. demolition & cleaning, and Structural Cleaning

Record & report loss documentation (i.e. contracts, psychometric readings, moisture mapping) to customer, adjuster and national programs on all losses

Enter estimate into software & submit to adjuster / customer within 48 hrs. or according to carrier program requirements

Negotiate with Carrier / Programs / Subs.

Prepare and submit job related paperwork to admin for job updating / closing, etc.

Monitor accounts receivable (AR) on each job in association with Job Cost Accountant

Train, supervise and manage all technicians, while serving others within your community

Market to clients

Build & maintain professional relationship with customers, adjusters, carriers and other third parties

Make a difference for others that have had a disaster strike their property

Take pride when your team completes mitigation projects on budget with an exceptional customer experience

Be empathetic and show a sense of urgency while communicating through modern technology

Why The Team Needs You? Serving others in their time of need is not easy. We will need you to build foundational relationships based on trust, actively listen, and find ways to manage a team to complete projects successfully. We also want a fun personality that enjoys getting results.

Why Join The Team? We are an industry leader in restoration and reconstruction for insurance providers and commercial properties. Built upon principles of customer service, dynamic decision-making and leadership, we have the tools to continue our rapid growth. Our team puts emphasis into living our Vision, Mission and Values to be more than just a service provider our Restoration Project Managers are on the front lines of restoring their communities by leading others to complete construction projects on budget and up to the industry standard. You will have the autonomy after training to control your schedule and continually seek learning opportunities that will improve your skill set.

Values : Deliver what you promise. Respect the individual. Have pride in what you do. Practice continuous improvement.

Vision : To Provide Extraordinary Care While Serving People In Their Time Of Need.

Mission : To provide opportunities for great people to deliver Best in Class results.

Team Compensation and Benefits :

Leadership Development - our company grows from the inside. If you are determined and motivated enough, ask about participation in our leadership development initiative to grow your career and explore new opportunities

Monthly cross-training opportunities to advance your career

Flex schedule - at Paul Davis we are committed to our team and their well-being. We have instituted the ability for flex hours that ensures team members get the time they need for personal matters while still being able to work full time.

Paid training

Cell phone and computer provided by company

PTO days

Paid Holidays

Sponsored Health, Dental and Vision insurance

401k plan upon fulfillment of eligibility requirements

Great culture and team dynamic

Hourly pay : $18.00 to $25.00 / hour based on experience and certifications

Qualifications (Requirements) :

Desire to join a world-class team and contribute a positive attitude

Dedication to customer service

Ability to lead others from diverse backgrounds

IICRC Certification a plus (ASD, FSRT, WRT)

Fluent in English

Valid driver's license with a clean record

Have the ability to work nights / weekends and overtime, if needed

Desire to continually learn new things

Role on the Team (Job Responsibilities) :

Ensuring the teams performance of tarping, board up, water mitigation, mold remediation, environmental services and carpet cleaning / re-installation services in accordance to Paul Davis and industry specifications.

Writing estimates per carrier guidelines for pack-outs, content cleaning, pack backs, and laundry restoration

Focus and dedication to providing excellent customer service.

Assist other team members when needed and foster a positive working relationship with other departments.

Be a great representative of our brand!

Ensure your crews are ready at all times and every morning to handle the day through a team huddle.

Meet clients and adjusters on site to assist in issue resolution and provide professional opinion.

Re-inspect job sites for quality control.

Issue resolution - be the point of contact for customers if they have any questions and / or concerns and resolve those in effective and timely manner.

Maintain inventory of clean, properly stocked and organized trucks along with all company equipment.

Supervise pack-outs and inventory / evaluation of items

Be accessible by phone and participate, as necessary, in the on-call schedule.

Skills Desired of Team Member :

Self-motivated to get results

Loves working with clients and trades

Effectively schedules ahead while maintaining flexibility

Thrives under high performance environments

Excellent communication and presentation skills

Is succinct and professional with written communication

Loves to work hard

Enjoys taking care of others

Ability to step-in and wear multiple hats as we grow the business

Are you Paul Davis? Before You Can Take the Field : Working Conditions and Physical Requirements : The physical environment requires the employee to work all types of both indoor and outdoor conditions. Frequently required to use personal protective equipment, having ability to stand or walk, occasionally bending, squatting, climbing stairs and lifting up to 50 pounds.

Paul Davis supports and hires Veterans and we are an Equal Opportunity Employer!