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Charity Customer Support Associate
Charity Customer Support AssociateRising Star Executives • Mobile, AL, US
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Charity Customer Support Associate

Charity Customer Support Associate

Rising Star Executives • Mobile, AL, US
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  • serp_jobs.job_card.part_time
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Pay Range

This range is provided by Rising Star Executives. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Responsibilities

  • Identify and assess charities needs to achieve satisfaction
  • Generate donations
  • Build sustainable relationships and trust with the community and customer accounts through open and interactive communication
  • Provide accurate, valid, and complete information using the right methods / tools
  • Meet personal / customer service team targets and donation quotas
  • Handle community / customer complaints, provide appropriate solutions and follow-up to ensure resolution
  • Keep records of customer interactions, process customer accounts, and file documents
  • Follow communication procedures, guidelines, and policies
  • Engage customers on behalf of the charity

Skills

  • Proven customer support, sales, or fundraising experience or experience as a client service representative
  • Experience in a philanthropic environment
  • Track record of over-achieving quotas
  • Customer-oriented with adaptability to different characters
  • Excellent communication and presentation skills
  • Ability to multitask, prioritize, and manage time effectively

    • Additional Details

  • Seniority level : Entry level
  • Employment type : Full-time
  • Job function : Other
  • Industry : Marketing Services

    • Referrals increase your chances of interviewing at Rising Star Executives by 2x.

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    Customer Support Associate • Mobile, AL, US

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