Greeting the customer with a smile and with eye contact and offering your name
Interact genuinely and naturally with the customer
Read cues and determine customers' needs
Conduct email / name capture, where permitted by law
Maintain accuracy when operating POS
Maintain cash wrap organization and cleanliness
Suggest multiple add-ons and sell gift cards
Maintain cash and POS media accurately and in compliance with Coach policy
Create lasting impression by genuinely thanking customer and provide reason to return
Represent Coach brand appropriately
STOCKROOM / WAREHOUSE :
Receive shipment and transfers
Notify Store Management when new product arrives
Scan cartons / transfers, verifying store information is correct
Communicate all discrepancies to Store Management
Process shipment / transfers according to Coach standards and timeframes
Organize and clean stock room daily; to include offsite / remote warehouse as applicable
Shift / organize product in the stockroom; react to sell through and make room for new product
Manage stock levels / product ownership in back-of-house and sales floor
Prepare and conduct regular cycle counts, as directed
Participate in store physical inventory counts, as scheduled
Maintain Company Loss Prevention standards
SALES FLOOR :
Regularly analyze sales floor to assess replenishment needs
Replenish sales floor / assigned zone
React to sell through and execute visual merchandising needs.
Support sales floor activities, as directed
Effectively communicate information pertaining to price points, features / benefits, color and stock availability to multiple customers
Respond to customer requests confidently; partner with sales team or Store Management, when needed
Upkeep housekeeping standards
Competencies required :
Drive For Results : Can be counted on to exceed goals successfully. Is consistently one of the top performers. Very bottom line oriented. Steadfastly pushes self and others for results.
CASH WRAP :
Greeting the customer with a smile and with eye contact and offering your name
Interact genuinely and naturally with the customer
Read cues and determine customers' needs
Conduct email / name capture, where permitted by law
Maintain accuracy when operating POS
Maintain cash wrap organization and cleanliness
Suggest multiple add-ons and sell gift cards
Maintain cash and POS media accurately and in compliance with Coach policy
Create lasting impression by genuinely thanking customer and provide reason to return
Represent Coach brand appropriately
STOCKROOM / WAREHOUSE :
Receive shipment and transfers
Notify Store Management when new product arrives
Scan cartons / transfers, verifying store information is correct
Communicate all discrepancies to Store Management
Process shipment / transfers according to Coach standards and timeframes
Organize and clean stock room daily; to include offsite / remote warehouse as applicable
Shift / organize product in the stockroom; react to sell through and make room for new product
Manage stock levels / product ownership in back-of-house and sales floor
Prepare and conduct regular cycle counts, as directed
Participate in store physical inventory counts, as scheduled
Maintain Company Loss Prevention standards
SALES FLOOR :
Regularly analyze sales floor to assess replenishment needs
Replenish sales floor / assigned zone
React to sell through and execute visual merchandising needs.
Support sales floor activities, as directed
Effectively communicate information pertaining to price points, features / benefits, color and stock availability to multiple customers
Respond to customer requests confidently; partner with sales team or Store Management, when needed
Upkeep housekeeping standards
Competencies required :
Drive For Results : Can be counted on to exceed goals successfully. Is consistently one of the top performers. Very bottom line oriented. Steadfastly pushes self and others for results.
Req ID : 122643
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