Community Outreach Specialist (Des Moines)

Overview of the Community Outreach Specialist

At Wayspring, were committed to making healthcare more accessible for people who need it most. As a Community Outreach Specialist, youll play a key role in connecting individuals to the support and services we offer, helping them take the first step toward better health. Youll reach out to eligible members in the community, often those who may be harder to reach or currently disengaged from care. This role is a great fit for someone whos personable, adaptable, and comfortable navigating a variety of community settings. Your communication skills and compassion will help build trust and open doors for those who may feel left out of the healthcare system. This isnt just outreachits connection, trust-building, and creating a ripple of change in peoples lives. If youre looking for a meaningful role where you can support others and make a difference in your local community, wed love to speak with you.

This role requires regular daytime travel to meet members in the Greater Des Moines area mileage reimbursement is included!

Why Wayspring?

We are passionate about breaking barriers alongside those facing substance use disorder. Whether youre in the field or in the corporate office our mission is felt, and your impact is recognized. There is no inner circle, and we all have a seat at the table. Leaders are accessible and silos are avoided. We respect your craft and love to be challenged. We invest not only in our mission, but in each other. Internal promotions and cross departmental trainings are the norm you grow, we grow. At Wayspring, we dont just see you as an employee, we see you for who you are. a whole-person with hobbies, pets, families, and lives outside of work. Our flexible schedule and flexible work environment options help you to create and maintain the work-life balance you need most.

Responsibilities of the Community Outreach Specialist

• Facilitates and secures enrollments from members in the community to participate in Waysprings services
• Acts quickly to assess member needs and triage accordingly
• Successfully engages members and provides them with an educational overview of Waysprings service offerings
• Secures verbal and written consent, and obtains appropriate paperwork for services, including consent to clinic services and release of information forms, from members to participate in Waysprings services
• Secures members first appointment with clinical services
• Provides frequent touchpoints to enrolled caseload and ability to assess individual member needs to determine the frequency of touchpoints needed ongoing
• Initiates creative strategies to facilitate member contact
• Incorporates recovery support and hard reduction themes into engagement
• Regularly reviews member profile for SDoH and clinical updates
• Maintains performance accountability around member enrollment and clinic conversion, and achieves performance targets
• Adheres to Wayspring information security and privacy requirements

Requirements & Preferred Qualifications

Our goal is to foster a workplace where everyone feels a true sense of belonging, is supported, and empowered to thrive. We actively seek different backgrounds, perspectives, and experiencesbecause we believe that drives better performance and innovation. Were committed to identifying and removing barriers for the communities we serve.

Benefit Summary

Creating a great employee experience takes more than just perksbut lets be real, those matter too. Heres how were building a company where you, your family, your pets, and your passions can thrive