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Full Time Assistant Store Manager (Store 0694)

Full Time Assistant Store Manager (Store 0694)

GameStopWarwick, RI, US
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Full Time Assistant Store Manager (Store 0694)

Join to apply for the Full Time Assistant Store Manager (Store 0694) role at GameStop.

At GameStop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games, electronics, and gaming merchandise, we take pride in offering a wide range of products that cater to the needs and desires of gamers worldwide. Our mission is to create unforgettable experiences for our customers by constantly pushing the boundaries of what's possible. Whether you're a hardcore gamer or just starting out, we've got something for everyone. Join us in our mission to shape the future of gaming and bring the best gaming products to the world!

Responsibilities

  • Provide best-in-class guest service : promptly greet guests; respond to guest questions / concerns quickly, effectively, and courteously; assist guests with meeting their video gaming needs; inform guests of special promotions; recommend additional items as appropriate; apply all selling behaviors during every transaction and thank every guest for shopping at GameStop; prioritize guests over tasks and demonstrate that commitment by circulating throughout the store.
  • Support the total shopping environment, including visual and operational elements, current sales initiatives, and the guest relationships that lead to sales and repeat business.
  • Promptly and accurately process guest purchases / return transactions using Point-of-Sale (POS) system, including making correct changes, placing merchandise in a bag, providing receipts, and ensuring top-notch guest service.
  • Respond to guest comments or questions in person or on the phone; answer phone calls promptly, courteously, and professionally; escalate customer issues and complaints to the Store Manager when appropriate and in a timely and professional manner.
  • Promote GameStop's guest benefits, such as the new title reservations program, trade-in program, and Pro Rewards guest loyalty program.
  • Assist the Store Manager with setting guest service expectations for store associates and training store associates in all aspects of their job responsibilities, including company / store policies, procedures, practices, and guidelines.
  • Observe associate performance, provide timely feedback, and address unsatisfactory performance as directed, ensuring all store associates are aligned with company and store guest service expectations.
  • Provide timely recognition and feedback to all store associates concerning performance; regularly input written feedback for each store associate into the Workday / HR service management system in partnership with the Store Manager.
  • In partnership with the Store Manager, ensure store associates have completed onboarding, job training, and compliance training prior to opening or closing a shift; associates should know all aspects of their jobs, including policies, inventory control and loss prevention practices, safety, financial protocol, and ethical responsibilities.
  • Schedule store associates with the Store Manager to follow scheduling guidelines, ensure breaks and meals are accounted for, and maintain staffing levels to deliver exceptional guest service.
  • Approve payroll, enter paid time off, make time edits, and verify that store associates are paid for all time worked.
  • Ensure all areas of the store, including restrooms, are clean, organized, and merchandised per company guidelines; ensure store fixtures and equipment are in proper working order.
  • Ensure Omni-Channel orders are fulfilled and shipped daily.
  • Protect company assets through effective inventory control and loss prevention practices; inspect packages and belongings at store closing or end of shift as appropriate; communicate concerns to the Store Manager.
  • Support the store team in meeting and exceeding sales, profit, and shrink goals and complete required administrative and operational duties.
  • Perform store inventory counts, stock / restock merchandise, and move products from the stock room to the sales floor to ensure items are represented and organized.
  • Count, balance, and reconcile daily transactions in the POS system; complete closeout paperwork and bank deposits per guidelines.
  • Verify shipments for discrepancies; conduct merchandise counts / inventories and report discrepancies to the Store Manager / District Manager.
  • Process defectives / recalls and stock pulls promptly, ensuring proper labeling and packing lists.
  • Maintain awareness of associate and guest safety; identify and address hazardous situations; report injuries per company guidelines.
  • Assist in maintaining store records / files; ensure manuals are up to date.
  • Supervise and delegate tasks to Sales Associates and Retail Keyholders in the absence of the Store Manager.
  • Adhere to GameStop policies and procedures, including the Associate Handbook and Code of Standards, Ethics & Conduct.
  • Open and close procedures must be followed.

Qualifications

  • Must provide proof of identity and eligibility to legally work in the United States.
  • Must be at least 18 years old.
  • High school diploma or equivalent required; associate's or bachelor's degree with an emphasis in business, marketing, merchandising, or related field preferred.
  • At least 6 months of retail management experience preferred.
  • At least 2 years of retail sales, guest service, and / or management experience preferred.
  • Video game knowledge preferred.

    • Key Job Skills and Abilities

  • Possess an outgoing and welcoming personality with strong people skills.
  • Provide genuine and individualized assistance to every guest during every visit.
  • Demonstrate clear verbal and written communication and listening skills, both in person and on the phone; bilingual English / Spanish preferred.
  • Achieve objectives in a fast-paced, rapidly changing environment.
  • Work independently and within a team to perform all tasks as assigned and in a timely manner.
  • Meet associate performance expectations, including attendance, personal appearance, safety, and respectful workplace.
  • Operate Point-of-Sale (POS) computer system.
  • Possess basic mathematics and alphabetizing skills.
  • Complete required paperwork properly.
  • Carry out instructions furnished in written, oral or diagram form.
  • Execute financial tasks in strict accordance with company policy.
  • Work a flexible schedule, including extended hours / days as necessary, including nights, weekends, and some holidays. Minimum of 3 days / week availability.
  • Constructively manage pressure and adapt to stressful situations while maintaining guest interactions; be creative and a problem solver.
  • Be reliable and trustworthy; always use good judgment.
  • Able to work alone; stand and move throughout the store unassisted for up to 12 hours per day.
  • Heavy lifting of up to 30 lbs; ability to bend, stoop, reach, climb ladders, and perform physical tasks as required.
  • Possess or acquire during employment onboarding a working understanding of military ranks and insignia (where applicable).

    • Job descriptions are subject to change at any time based on business conditions / needs; GameStop provides equal employment opportunities to all applicants without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. GameStop provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

    Certain state-specific exceptions may apply.

    This position accepts applications on an ongoing basis. Candidates should express their interest by clicking APPLY.

    Benefits

    Full-time store positions at GameStop are eligible to participate in incentive programs, 401(k), paid time off, dental, vision, and health insurance. Positions at GameStop may also be eligible for a bonus and / or other incentives.

    Compensation

    $17.75 - $21.75

    Seniority level

    Mid-Senior level

    Employment type

    Full-time

    Job function

  • Sales and Business Development

    • Industries

  • Retail

    • Location : Warwick, RI. This description reflects the responsibilities for the Full Time Assistant Store Manager (Store 0694) role at GameStop in Warwick, RI.

    This description is provided for applicants seeking consideration for employment at GameStop.

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    Assistant Store Manager • Warwick, RI, US