Client Success Associate

A company is looking for a Client Success Associate to empower veterinary practices with support and guidance.

Key Responsibilities

Respond to inbound support requests via email, phone, and chat

Create and update self-serve support content and assist with onboarding new practices

Escalate issues and collaborate with cross-functional teams to improve customer experience

Required Qualifications

1-3 years in a customer support, customer success, or client-facing role (SaaS or healthcare / veterinary preferred)

Organized, reliable, and responsive; able to manage multiple cases simultaneously

Comfortable using support tools like Zendesk, Intercom, Loom, and Notion

Empathetic and enthusiastic about helping veterinary professionals succeed