Access Peer

Job Title : Access Peer

Location : Finger Lakes Region, NY

Employment Type : Full-Time, Onsite

Job Summary :

The Access Peer plays a crucial role in coordinating admissions, client tracking, and providing telephonic crisis support services for FLACRA’s Residential and COTI programs. This position ensures seamless communication with clients, referral sources, and internal staff while supporting client engagement and admissions. Candidates must have strong typing skills, administrative experience, and the ability to obtain Peer Certification within six months of hire.

Must-Have Qualifications & Skills :

High school diploma or equivalent

At least one year of administrative experience

Typing speed of at least 55 words per minute

Proficiency with Microsoft Word and Excel

Ability to acquire Peer Certification within six months of hire

Valid NYS Driver’s License (if applicable for agency needs)

Strong verbal and written communication skills

Ability to multitask and remain calm during crisis situations

Nice-to-Have Qualifications :

Experience and / or training in behavioral health, substance use treatment, or client care

Prior experience providing telephonic crisis support or client outreach

Experience coordinating intake, referrals, or residential placements

Skills & Experience :

Ability to work cooperatively with culturally diverse clients, staff, and community providers

Strong multitasking, time management, and problem-solving abilities

Ability to exercise professionalism during behavioral health crises

Highly organized with strong communication and documentation skills

Proficient in using electronic communication systems, spreadsheets, and data entry tools