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Field Service Technician
Field Service TechnicianSINCLAIR SYSTEMS INTERNATIONAL LLC • Fresno, CA, US
Field Service Technician

Field Service Technician

SINCLAIR SYSTEMS INTERNATIONAL LLC • Fresno, CA, US
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Job Description

Job Description

Sinclair Systems International, LLC is the label supplier to the citrus, apple, stone fruit, avocado and greenhouse tomato packer / shippers of the world. We offer our customers a complete labeling solution that consists of custom food-safe produce labels, innovative machine application systems and specialized expert technical service. Our market leadership relies on motivated team members that are committed to customer satisfaction, are results oriented and strive for excellence.

We are seeking an experienced Field Service Technician in Fresno, California and surrounding areas to install, repair and maintain machinery and equipment, respond to service calls, and conduct maintenance overhauls at customer sites. This is a hands-on role that requires strong technical knowledge and the ability to troubleshoot and resolve issues in a timely manner.

Key contacts : Sinclair Customer, Sinclair Agent, Label Manufacturing Team, Sales, Engineering.

Key Performance Indicators

  • Customer Relationship, Timely Response to Service Calls, Scheduled Maintenance Overhauls, Manage Time Effectively, Team Player

Key Accountabilities

  • Installs, repairs and maintains machinery and equipment and provides value added technical service to customers by performing the following duties.

    • Key Duties and Responsibilities

  • Installs equipment at customer packing sites and trains customer's employees to operate and maintain that equipment.
  • Performs preventative maintenance on equipment at customer sites as defined by the Sinclair Scheduled Maintenance Plan (SMP).
  • Overhauls and updates equipment in the field or in Sinclair shops as defined by the Sinclair Scheduled Maintenance Plan (SMP).
  • Provides technical support to customers and Sinclair contracted representatives.
  • Maintains equipment service records, and assist with documenting equipment configurations etc.
  • Monitors and maintains spare parts inventories in Sinclair service vehicle, workshop and customer sites.
  • Monitors customer label inventories and communicates possible label requirements to the sales department.
  • Assists the engineering department by testing and evaluating new components as well as reporting on current component reliability.
  • Assists in evaluating both Sinclair and competitive machinery & equipment in the field.
  • Maintains up-to-date knowledge of all models of Sinclair equipment and ensures that customers are given appropriate information and / or assistance to optimize the use of that equipment.
  • Obtains measurements and other details of customer equipment onto which equipment may be installed.
  • Assists in training and performance monitoring of contracted service personnel as directed.
  • Assists in service activities previously stated outside of own territory, as directed.
  • Participates in special projects as required, both in and out of own territory.
  • Other duties assigned.

    • Supervisory Responsibilities None.

    Physical Demands

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    While performing the duties of this Job, the employee is regularly required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and talk or hear. The employee must regularly lift and / or move up to 25 pounds and occasionally lift and / or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, ability to adjust focus.

    Work Environment

    The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    While performing the duties of this Job, the employee is regularly exposed to moving mechanical parts. The noise level in the work environment is usually moderate.

    Sinclair Systems International - Person Specification

    JOB TITLE : Field Service Technician

    Essential

    Desirable

    Qualifications

  • Experience servicing electro-mechanical equipment. Sound mechanical ability and basic understanding of AC and DC circuits, motors and controllers.
  • Ability to troubleshoot and repair electrical circuits using schematic drawings and electrical test equipment.
  • Practical experience with personal computers is required for file management, report writing, etc.
  • Travel domestically and internationally as required; primarily within the US, Canada and Mexico.
  • Valid Driver’s License.
  • Ability to communicate effectively with customers' management as well as machine operators while maintaining a positive customer oriented attitude.
  • After appropriate training Service Technicians must be capable of understanding label making processes and the problems that can occur with labels.
  • Excellent attention to detail, Excellent organizational and communications skills.
  • Ability to work within a team environment and with external partners.
  • In a fruit packing shed or processing environment.
  • Use of a DMM or Oscilloscope.
  • Computer literacy w / databases, word processing, spreadsheets.
  • Passport
  • DMV print out

    • Experience

  • Associate's degree (A. A.) or equivalent from two-year College or technical school; or six months to one year related experience and / or training; or equivalent combination of education and experience.

    • Skills

  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
  • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

    • Personal Attributes

  • Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
  • Follow Sinclair’s Fleet Management Policy
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    Field Service Technician • Fresno, CA, US

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