Customer Care Representative
DawsonColumbus, OH, USjob_description.job_card.30_days_ago
serp_jobs.job_preview.job_type
- serp_jobs.job_card.full_time
job_description.job_card.job_descriptionHandle a high-volume of inbound calls and process orders through multiple channels, ensuring accuracy and efficiency in each transaction Send order confirmations via email and provide customers with status updates and follow-ups to keep them informed throughout the order process Review all orders for accuracy, make necessary adjustments to existing orders, and ensure orders are processed to fulfillment without delay Route special orders using the appropriate process and provide pricing information upon request Work closely with internal departments to address customer inquiries and act as a liaison to ensure customer needs are met Learn and understand new products across a single product line to explain basic products and services to customers to aid in their purchasing decisions Research and resolve billing and pricing inquiries, addressing customer concerns to ensure satisfaction and smooth order processing Resolve any order issues that prevent same-day shipping, and determine or authorize credits, rebills, and product returns when necessary One to two years of customer service experience; experience should include an environment where calls were monitored and scored as well as metrics applied to individual and team performance Strong computer skills; basic understanding of MS Outlook, Word and Excel Strong interpersonal and communication skills; must be able to develop and maintain cooperative working relationships with customers and co-workers Ability to deal calmly and effectively with situations via telephone while maintaining and promoting a positive company image Able to diffuse an upset customer or an intense situation Excellent attention to detail and accuracy Experience working within a distribution company preferred Emergency Medical or Hospital related experience a plus
Job Description
Job Description
Customer Care Representative
Healthcare
$21.00 per hour
2-3 Month Assignment
Monday-Friday, 9 : 30a-6 : 00p EST
The Customer Care Representative is primarily responsible for answering inbound calls from customers wishing to place orders, inquire about an order, or resolve an issue for a single line of business. This position requires an individual who demonstrates care and empathy, a focus on results, and strong communication skills in working across many departments on behalf of the customer.
What the position offers :
- Stable, growing, essential business
- A team that loves working there and a team that knows the work they do makes a difference
- Culture rooted in its people and their passions
What you’ll be doing :
Who we’re looking for :
#ZR
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Customer Care Representative • Columbus, OH, US
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