Patient Billing Customer Service Rep

A company is looking for a Customer Service Support Representative for Patient Billing Customer Service.

Key Responsibilities

Answer 80+ inbound calls daily from patients, doctor's offices, and insurance carriers

Initiate payment plans for patients with outstanding balances

Utilize multiple resources to resolve patient inquiries while maintaining performance goals

Required Qualifications

High School Diploma or equivalent required

Minimum 1+ year work experience required

Previous experience in medical billing, customer service, or call center preferred

Experience in a high-volume call environment with multiple computer windows open is desirable

Prior interaction with patients regarding medical information is strongly preferred