Legal Support Manager

Legal Support Manager at Troutman Pepper summary :

The Legal Support Manager oversees the management and development of legal support staff within the Litigation Department, ensuring appropriate staffing and resource allocation to support attorneys effectively. They lead hiring, training, performance management, and employee engagement initiatives while collaborating closely with Human Resources and practice groups. This role emphasizes fostering a collaborative, efficient, and innovative work environment aligned with firm objectives.

We are always seeking talented, motivated, growth-minded, and creative individuals. Our firm is committed to providing employee support and advancement, while embracing inclusion and innovation as keys to a stronger future.

We invite you to explore the position below and to submit your application to join our team!

The Legal Support Manager is responsible for the delivery of all aspects of legal support management for various practice groups in the Litigation Department, ensuring that the lawyers have the appropriate level of skilled legal support staff (e.g., Legal Practice Assistants) to appropriately staff and resource attorney work. From selection and onboarding through the entire employee lifecycle, the Legal Support Manager proactively builds a collaborative culture that reflects firm objectives and serves as the Legal Support Administration point of contact in their local office.

Essential Duties and Responsibilities :

• Plans, directs, and manages all aspects of legal support staff management, including hiring, development, direct supervision, and performance management, partnering with Human Resources as needed.
• In collaboration with the Legal Support Administrator, provides leadership and direction to assigned practice group(s) legal support staff, including assignment of resources, management of schedules, performance management, and compensation decisions, partnering with Practice Management and Human Resources to ensure alignment.
• Develops a deep understanding of practice group operations and ensures legal support staff have the right skills and training to support the needs of the practice group.
• Analyzes performance data and identifies insights, recommendations, and strategies that improve overall delivery of legal support services to the practice groups.
• Conducts regular check-ins and touchpoints with legal support staff and attorneys, partnering with Human Resources for needed policy guidance and interpretation (e.g., coaching, counseling, career development, corrective action measures).
• Works closely with management, attorneys, and employees to improve work relationships, build morale, and increase productivity and retention. Supports employee engagement through team building, community service, and other relevant site initiatives.
• Collaborates closely with Legal Support Administration managers, ensuring that the right work is assigned to the right personnel for optimal efficiency and effectiveness.
• Fosters relationships between legal support staff and administrative staff to identify workflow efficiencies and solve problems, such as improvements in billing, intake and conflicts, or administrative needs like travel.

Knowledge, Skills and Abilities :

Education and / or Experience :

The Firm will comply with any applicable city or state workplace mandates in effect in regards to Covid-19.

This position description is intended to describe the general content of and requirements for the performance of the job. The statements contained in the position description are not necessarily all-inclusive and additional duties and responsibilities may be assigned as determined by business needs.

This position description does not constitute a written or implied contract of employment.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

By applying for this position, you agree and understand that Troutman Pepper Locke will process your Personal Information pursuant to the terms of our Worker and Applicant Global Privacy Notice. If you have questions about our data handling practices, or you are a resident of California, the United Kingdom, or the European Union and wish to exercise your privacy rights, please contact us at

Equal Employment Opportunity

Troutman Pepper Locke adheres to a policy of equal opportunity and will make all employment decisions, which include hiring, promotion, transfer, demotion, evaluation, compensation and separation, without regard to race, color, religion, sex, age, sexual orientation, gender identity or expression, national origin, pregnancy, citizenship, disability, genetic information, marital or armed forces status and any other classification as protected by law.

Compensation is dependent on several factors, such as position, location, education, training, and / or experience.

Hiring Salary Range :

$160,000.00 - $180,000.00

Keywords :

legal support management, staff supervision, litigation, legal practice assistants, employee development, performance management, legal operations, human resources partnership, law firm management, collaborative leadership