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Director of Quality Assurance

Director of Quality Assurance

The Masterson Company, Inc.Milwaukee, WI, US
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Job Description

Job Description

The Director of Quality oversees the quality department and will provide strategic direction for quality personnel, quality systems, customer complaints and audits, assessment of new products for food safety, and the departmental budget while driving continuous improvement initiatives. They are responsible for developing and managing comprehensive food safety programs to ensure compliance with regulatory standards and customer requirements.

Benefits :

  • Health (80% Premiums paid by company!)
  • HRA (Health Reimbursement)
  • Dental
  • Vision
  • Up to $1000 Wellness Rewards
  • 401k Match
  • 401k Profit Sharing
  • 11 Paid Holidays
  • 3 Weeks PTO

Primary Responsibilities :

  • Oversee, develop, execute, and improve Food Safety programs (including HACCP) to be compliant with federal, state, and local regulations and customer requirements to ensure 100% safe quality product.
  • Set up corporate direction for quality systems. Lead and influence process improvements with company and Quality leadership as needed.
  • Lead all food product related regulatory agencies inspections including SQF, FDA, WDA and customer audits.
  • Oversee and Support Quality Leadership’s management of quality issues, customer complaints and product holds. Provide guidance, assistance with the investigation and employee accountability documentation of related concerns.
  • Oversee support, and backup the Quality Manager. Provide direction on product disposition. Provide technical expertise in investigations of internal issues, external complaints, and provide technical leadership with customers as needed.
  • Oversee the departmental budgets. Identify and implement cost savings.
  • Ability to roll-up sleeves, step in and assist quality team, quality leadership, and operations. Adhere to all GMP, including sanitary requirements, Safety, Food Safety, and Standardized Work procedures.
  • Preferred Qualifications :

  • Bachelor's degree (BA / BS) in Food Science, Microbiology or related science. Advanced degree (MS or PhD) preferred.
  • 10+ years of experience in a Quality role in food or beverage manufacturing with at least 5 years in a quality leadership capacity.
  • Proven expertise in developing and managing food safety and quality programs, including GFSI (SQF) audit schemes.
  • HACCP, PSCI and Better Processing School certifications. with experience in FDA filing of LACF; acidified foods preferred,
  • Skills and Abilities :

  • Proficient with Microsoft Office, and report writing. Experience with ERP systems preferred.
  • Proficient interpersonal and communication skills, verbal and written, with the ability to interact with all levels of staff.
  • Detailed oriented with the ability to identify trends and patterns and perform risk / benefit analysis. Ability to identify trends and patterns.
  • Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations and apply the knowledge to keep Masterson compliant and up-to-date. Ability to write reports, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, and customers.
  • Ability to lead, motivate and hold direct reports accountable to accomplish company goals.
  • Ability to define problems, collect data, establish facts, and draw valid conclusions based on common sense and technical expertise. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables to work as a team with Operational Leadership to resolve issues
  • Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

    Role is salaried, exempt, often requiring hours in excess of 40 hours / week.

    Family-owned for over 150 years, Masterson Foods has a rich history and reputation as a quality supplier of premium sweet and savory liquid, shelf stable food products. We are a recognized leader in supplying these products and customized manufacturing solutions to the restaurant, packaged ice cream, and contract manufacturing segments of the food industry. Through a process of continuous improvement and renewal, Masterson will exceed the expectations of our customers, employees, and community. We are committed to being a good neighbor, an attractive and ethical place to work, and an attentive supplier.

    Masterson Foods is an equal opportunity employer. All applicants will be considered for employment without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

    Candidates residing in a state with applicant pay transparency state requirements - please email HR@MastersonFoods.com for any additional details not already provide herein in relation to your states requirements.

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