Manager, Technical Infra Program Management, Capacity Delivery Reliability

Manager Tipm (Technical Infrastructure Program Management)

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain and we're looking for talented people who want to help. You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

Our team is looking for an exceptional Manager TIPM (Technical Infrastructure Program Management) to help us build on this mission as the volume of products, services, and locations continues to grow. The ideal candidate is one who thrives in ambiguity, is very customer obsessed, focused on operational excellence and is willing to take a high degree of ownership for their program vision and execution of ideas. The ability to effectively communicate and influence at all levels of the organization, make data driven decisions, and apply good judgement to manage escalations, competing priorities, and deliverables is essential to this role. Successful candidates will be able to balance think big with realities of delivering on customer promises today and establish the framework, systems, and mechanisms for tomorrow. They will also have excellent analytical and creative thinking skills, and the ability to break down complex problems with no clear answers (and at times, conflicting data) into simple, innovative solutions and / or clear, measurable implementation plans.

Key job responsibilities :

• Serve as people manager and mentor for a team of individual contributors.
• Set up, lead and continuously improve the Supply and Operational Execution (S&OE) delivery capabilities across multiple product / platform service teams.
• Leads large-scale people, process, data & system engineering efforts that solve significantly complex or endemic problems.
• Understand the technical requirements of our partners and work closely with the internal development teams to guide the direction of supply chain activities.
• Able to look around corners to identify risks / opportunities in technical supply chain strategies, tool architectures and drive appropriate actions as a single threaded owner.
• Develop new analytical models for supply chain solutions.
• Execute strategic business objectives while working with key internal stakeholders to improve the supply chain with the latest internal and external information.
• Prepare and give detailed data-driven business reviews to senior management, focused on improving dependability, reliability, and consistency for our customers.
• You will be a positive influencer across diverse teams, be able to effectively rally support for your initiatives, and be able to help deeply technical teams create simple solutions to meet your program goals.
• Keys to success in this role include exceptional collaborative influence across functional teams, critical thought analytics, judgment, and communication skills.

A day in the life

About AWS

Diverse Experiences

AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.

Why AWS?

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture

Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth

We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work / Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.

About the Team