Server Catch 31 at Hilton Virginia Beach Oceanfront
Position Overview
Job Title : Server
Location : 3001 Atlantic Ave, Virginia Beach, VA 23451
Schedule : Seasonal, Variable or Part-Time (must include weekends and holidays)
Work Environment : Oceanfront hotel right on the boardwalk
Summary : As a Restaurant Server, you will play a key role in providing excellent customer service and ensuring a positive dining experience for our guests. You will be responsible for taking orders, serving food and beverages, and attending to guests' needs in a courteous and efficient manner.
What You'll Do :
- Customer Service : Greet customers warmly, engage with them in a friendly and professional manner, and provide attentive service throughout their visit.
- Order Taking : Take drink orders from customers, including both alcoholic and non-alcoholic beverages, ensuring accuracy and attention to detail.
- Menu Knowledge : Have a thorough understanding of the cocktail menu, wine list, and other beverage offerings, and be able to make recommendations based on customer preferences and tastes.
- Drink Preparation : Work closely with bartenders to prepare and serve drinks to customers efficiently and accurately, following established recipes and presentation standards.
- Upselling : Utilize suggestive selling techniques to promote additional drink options, upgrades, or specials to enhance the guest experience and increase sales.
- Table Maintenance : Monitor and maintain cleanliness and organization of tables and seating areas in the bar or lounge, including clearing empty glasses and plates, wiping down surfaces, and ensuring a tidy environment.
- Cash Handling : Process payments for drink orders, including handling cash, credit card transactions, and processing payments accurately and efficiently.
- Safety and Compliance : Adhere to alcohol service laws and regulations, including checking identification to verify legal drinking age and refusing service to intoxicated individuals when necessary.
Legislation & Company Policy
Gain TIP certification within 3 months of acquiring the job.Check the identification of guests to ensure guests are of legal age to consume alcoholic beverages. Refuse to serve beverages in a polite manner to guests who are not of legal age.Use judgment and reasoning to cope with difficult situations, such as preventing a guest from alcohol intoxication, dealing appropriately with an underage guest. Carding a minor and delivering a glass of water rather than refusing service or confronting the guestIf a guest is consuming alcoholic beverages, observe guests' behavior, count the number of drinks served and if the server feels they should not drive, offer a taxi. Do not hesitate to ask a manager to intervene.Pour tests are administered throughout employment to ensure accuracy.Understand and actively support all company policies relevant to your role.Qualifications
We Live by Our TOP Values :
T TEAM UP : Collaborate, support others, and stay golden
O OWN IT : Take pride, stay accountable, and never stop learning
P PASSIONATELY SERVE : Be positive, show you care, and create memorable experiences
We're looking for team players who embody these values every day.
Qualifications
High school diploma, GED certificationExperience in a hotel or related field preferred.Must have basic reading, writing, and math skills.Previous Experience : Previous experience as a server or bartender in a bar or restaurant setting is preferred but not required. We welcome candidates with a positive attitude and willingness to learn.Customer Focus : Passion for providing excellent customer service and creating memorable experiences for guests.Communication Skills : Clear and effective communication skills, with the ability to interact professionally with customers and colleagues.Team Player : Ability to work collaboratively as part of a team to ensure smooth operations and guest satisfaction.Physical Stamina : Ability to stand and walk for extended periods, carry trays of drinks, and perform tasks in a fast-paced environment.Flexibility : Willingness to work flexible hours, including evenings, weekends, and holidays, based on business needs.Why Work with Us?
Competitive Pay Go Hilton Travel Discounts for team members & eligible family Shamin Perks Save on gym memberships, movie tickets, amusement parks, rental cars, and more $100 Referral Bonus after your referral completes 90 days Work with an oceanfront view in a fun, fast-paced restaurant
Note : This may be a seasonal or part-time position. Full-time benefits such as health insurance, PTO, and 401K do not apply unless otherwise specified.
About Shamin Hotels : Shamin Hotels is the largest hotel owner and operator in Virginia, with 70+ hotels across multiple states. Founded in 1978, our growth is powered by passionate service and a commitment to teamwork, ownership, and opportunity. Learn more at
Shamin Hotels is an Equal Opportunity Employer. We welcome applicants from all backgrounds. Only those selected for interviews will be contacted.