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Aisles Online Service Manager
Aisles Online Service ManagerHy-Vee • Minneapolis, MN, US
Aisles Online Service Manager

Aisles Online Service Manager

Hy-Vee • Minneapolis, MN, US
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Aisles Online Service Manager

At Hy-Vee our people are our strength. We promise "a helpful smile in every aisle" and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.

Job Title : Aisles Online Service Manager

Department : Aisles Online

FLSA : Non-Exempt

General Function : Assists in managing overall daily center operations and directs labor.

Core Competencies :

  • Partnerships
  • Growth mindset
  • Results oriented
  • Customer focused
  • Professionalism

Reporting Relations :

Accountable and Reports to : District Store Director, Store Manager, Assistant Managers of Store Operations, Perishables, E-Commerce and Health Wellness Home, Aisles Online Department Manager

Positions that Report to you : Aisles Online Employees

Primary Responsibilities and Duties :

  • Adheres to company policies and store guidelines.
  • Reports to work when scheduled and on time.
  • Answers the telephone promptly when called upon and provides friendly, helpful service to customers.
  • Maintains a positive attitude; creates an atmosphere of friendliness and fun through flexibility and teamwork.
  • Provides prompt efficient and friendly customer service.
  • Smiles and greets employees in a friendly manner.
  • Makes an effort to learn customers names and to address them by name whenever possible.
  • Assists in customer relations and handles customer complaints as needed.
  • Supervises and directs the work of all employees.
  • Organizes and plans labor usage for efficiency and cost control.
  • Maintains in-house quality control.
  • Communicates with supervisors regarding labor needs.
  • Responds to questions and issues from employees and customers.
  • Attends and participates in meetings.
  • Maintains employee records and documents employee interactions.

    • Secondary Duties and Responsibilities :

  • Performs other job related duties and special projects as required.
  • Trains new employees.
  • Completes employee performance reviews and participates in productivity reviews.

    • Knowledge, Skills, Abilities, and Worker Characteristics :

  • Must have the ability to use logical or scientific thinking to solve problems.
  • Must have the ability to do arithmetic, algebraic and geometric calculations.

    • Education & Experience :

  • High school graduate or equivalent education preferred.
  • 6-months to 1-year similar or related job experience preferred.

    • Supervisory Responsibilities (Direct Reports) :

  • Responsible for instructing, assigning work, reviewing work, planning work, maintaining standards, coordinating activities, allocating personnel and acting on employee problems.
  • Has authority to recommend employee disciplinary action.

    • Physical Requirements :

  • Must be physically able to exert up to 50 pounds of force occasionally; exert up to 20 pounds of force frequently; and exert up to 10 pounds of force constantly to move objects.
  • Must be able to be on feet for 6-8 hours a day.
  • Visual requirements include vision from less than 20 inches to more than 20 feet with or without correction, depth perception, color vision, and field of vision.
  • Must be able to perform the following physical activities : Climbing, balancing, stooping, kneeling, reaching, standing, walking, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions.

    • Working Conditions :

    This is a fast paced work environment and will require some pressure to meet deadlines. This position involves exposure to dirt, dust, noise, temperature extremes, dampness, vibrations, equipment movement hazards, cleaning chemicals / solvents, and electrical shock.

    Equipment Used to Perform Job :

    Box cutter, cash registers, knives, trash compactor, cardboard compactor, computer, RPM, calculator, telephone, company vehicles, copier and department power equipment.

    Confidentiality :

    Has access to confidential information including sales reports and possibly profit & loss reports.

    Contacts :

    Has daily contact with customers, employees, suppliers / vendors, and the general public. Has occasional contact with federal or state regulatory agencies regarding inspections.

    The anticipated hourly starting wage for this position is $18.00 to $22.50 depending on experience.

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    Service Manager • Minneapolis, MN, US