Talent.com
General Liability Claims Director
General Liability Claims DirectorReserv • Atlanta, GA, US
General Liability Claims Director

General Liability Claims Director

Reserv • Atlanta, GA, US
job_description.job_card.30_days_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
job_description.job_card.job_description

Job Description

Job Description

Description About Reserv

Reserv is an insurtech creating and incubating cutting-edge AI and automation technology to bring efficiency and simplicity to claims. Founded by insurtech veterans with deep experience in SaaS and digital claims, Reserv is venture-backed by Bain Capital and Altai Ventures and began operations in May 2022. We are focused on automating highly manual tasks to tackle long-standing problems in claims and set a new standard for TPAs, insurance technology providers, and adjusters alike.

We have ambitious (but attainable!) goals and need people who can work in an evolving environment. If building a leading TPA and the prospect of tackling the long-standing challenges of the claims role sounds exciting, we can't wait to meet you.

About the role

As a Claims Director at Reserv, you will be responsible for a team of Claims Professionals overseeing Commercial General Liability and Cyber claims. We want your background and experience to drive operational effectiveness, with a focus on leveraging technology and analytics to improve efficiency and performance in General Liability and Cyber claims. In this role, you will play a critical part in working with your team, customers, and clients to ensure high-quality standards are maintained, while adhering to regulatory requirements and both internal and external contractual SLAs. This position requires exceptional leadership skills and a strong understanding of trucking claims, ideally with experience managing or handling large, complex claims portfolios.

Who you are

  • Highly motivated and growth-oriented
  • Subject matter expert. You have deep technical and subject matter experience in the world of commercial transportation claims, including coverage and litigation. Experienced in reviewing and analyzing contracts
  • Tech-oriented. You are excited by the prospect of building a tech-driven claims organization while delivering an excellent service and have proven results leveraging technology and analytics
  • Passionate claims professional who cares about their team, the customer, and their experience
  • Empathetic leader. You exercise empathy and patience towards everyone you interact with
  • Sense of urgency - at all times. That does not mean working at all hours
  • Creative. You challenge existing assumptions and find ways of leveraging technology and the talents of your team to address problems
  • Curious. You want to know the whole story so you can make the right decisions early and be decisive when it counts.
  • Problem solver. You have the ability to take a 'deep dive' into the details of the business while staying focused on the big picture
  • Anti-status quo. You don't just wish things were done differently, you action on it
  • Communicative. You are comfortable with and understand the importance of phone communications throughout the claims process
  • And did we mention, a sense of humor. Claims are hard enough as it is.

What we need

We need you to do all the things typical to the role :

  • Manage a unit of General Liability and Cyber claims professionals at the management and desk level. .
  • Be consistently dependable in achieving or exceeding goals and overcoming obstacles
  • Implement and maintain best practices for claims handling, including : claim intake, investigation, evaluation, settlement, and recovery
  • Monitor and analyze claims data to identify trends, patterns, and areas for process improvement
  • Align team with client and customer expectations of the claims process
  • Serve as a resource for escalated claims
  • Responsible for accuracy and adequacy of all aspects of claim reserving
  • Develop and implement strategies to mitigate fraudulent claims and ensure compliance with legal and regulatory requirements
  • Foster a positive work environment, promote teamwork, and encourage professional growth and development
  • Execute on performance management; attract, hire, retain and provide high level of training
  • Collaborate with internal teams, such as Account Management, Compliance, and Claim Operations, to resolve complex or escalated claims-related issues
  • Establish and maintain strong relationships with external stakeholders, including policyholders, agents, brokers, and legal representatives
  • Prepare and present comprehensive claims reports, metrics, and analysis to clients and customers; advise clients on claim trends and loss mitigation
  • Requirements

  • Bachelor's degree in insurance, business administration, or a related field; relevant certifications (e.g., CPCU, AIC) as well as a JD are a plus
  • 10+ years in insurance claims management experience in Commercial General Liability
  • Minimum of 5 years of experience concentrated in commercial claims, ideally with :
  • Third-party bodily injury, including catastrophic losses
  • New York Labor Law
  • Litigation experience
  • Cyber
  • 5+ years management experience with preference for experience managing in a remote environment
  • Comfortable with technology and the ability to evolve the claims systems and processes to drive better efficiencies and outcomes
  • Demonstrated commitment to quality, accuracy, and attention to detail
  • Integrity, ethics, and a strong sense of accountability in handling confidential and sensitive information
  • Benefits

  • Generous health-insurance package with nationwide coverage, vision, & dental
  • 401(k) retirement plan with employer matching
  • Competitive PTO policy – we want our employees fresh, healthy, happy, and energized!
  • Generous family leave policy
  • Work from anywhere to facilitate your work life balance
  • Apple laptop, large second monitor, and other quality-of-life equipment you may want. Technology is something that should make your life easier, not harder!
  • Additionally, we will

  • Listen to your feedback to enhance and improve upon the long-standing challenges of an adjuster and the claims role
  • Work toward reducing and eliminating all the administrative work from an adjuster role
  • Foster a culture of empathy, transparency, and empowerment in a remote-first environment
  • At Reserv, we value diversity in backgrounds, perspectives, and life experiences and believe that diversity in viewpoints and critical thinking drives innovation, first-principles thinking, and success. We welcome applicants from all backgrounds and encourage those from all walks of life to apply. If you believe you are a good fit for this role, we would love to hear from you!

    serp_jobs.job_alerts.create_a_job

    Claim Director • Atlanta, GA, US

    Job_description.internal_linking.related_jobs
    Senior Claim Director-Westchester

    Senior Claim Director-Westchester

    Chubb • Alpharetta, GA, US
    serp_jobs.job_card.full_time
    The Westchester Casualty Senior Claims Director is responsible for investigating and settling high exposure, high severity claims while ensuring a high level of customer service and claim file qual...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Complex Claims Director, A&E

    Complex Claims Director, A&E

    Berkshire Hathaway Specialty Insurance • Atlanta, GA, US
    serp_jobs.job_card.full_time
    A strategic and trusted insurance partner, Berkshire Hathaway Specialty Insurance (BHSI), provides a broad range of commercial property, casualty and specialty insurance coverages and outstanding s...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Complex Claims Director - Aviation

    Complex Claims Director - Aviation

    AIG • Atlanta, GA, US
    serp_jobs.job_card.full_time
    Complex Claims Director - Aviation.At AIG, we are reimagining the way we help customers to manage risk.Join us as a Complex Claims Director - Aviation to play your part in that transformation.It's ...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Senior General Liability Claims Specialist

    Senior General Liability Claims Specialist

    VirtualVocations • Marietta, Georgia, United States
    serp_jobs.job_card.full_time
    A company is looking for a Senior Commercial Auto and General Liability Claims Specialist.Key Responsibilities Manage mid to complex General Liability claims, including bodily injury and property...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Auto and GL Adjuster-Complex Director

    Auto and GL Adjuster-Complex Director

    AIG • Atlanta, GA, US
    serp_jobs.job_card.full_time
    Complex Claims Director - Auto And GL Adjuster.Join us as a Claims Complex Director to take on key responsibilities within a world-class claims function. Our Claims teams are the proven problem solv...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Managing Director Complex Claims - TPA Oversight Claims

    Managing Director Complex Claims - TPA Oversight Claims

    AIG • Atlanta, GA, US
    serp_jobs.job_card.full_time
    Our Claims teams are the proven problem solvers of choice for clients, delivering consistent technical excellence and showcasing our service differentiation to create an unparalleled global claims ...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Senior Claim Director-Excess Complex Casualty

    Senior Claim Director-Excess Complex Casualty

    Chubb • Alpharetta, GA, US
    serp_jobs.job_card.full_time
    Chubb is seeking an experienced claims professional for our Excess Complex Casualty Claims team.As Senior Claims Director, you will be responsible for investigating and settling high exposure, comp...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Claim Director-Westchester Casualty

    Claim Director-Westchester Casualty

    Chubb • Alpharetta, GA, US
    serp_jobs.job_card.full_time
    The Westchester Casualty Claims Director is responsible for investigating and settling high exposure, high severity claims while ensuring a high level of customer service and claim file quality.Thi...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Complex Claims Director, General and Auto Liability

    Complex Claims Director, General and Auto Liability

    AIG • Atlanta, GA, US
    serp_jobs.job_card.full_time
    The Complex Director is a Senior Adjuster role in Primary Claims responsible for investigating, evaluating, and negotiating General and Auto Liability claims nationwide which may have unique covera...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Claim Director

    Claim Director

    Chubb • Alpharetta, GA, US
    serp_jobs.job_card.full_time
    This is the job title and description.The content has been cleaned and formatted to be consistent across the platform.serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    General Liability Claims DirectorRemote Atlanta, Georgia, United States

    General Liability Claims DirectorRemote Atlanta, Georgia, United States

    Reserv • Atlanta, GA, US
    serp_jobs.job_card.full_time
    Reserv is an insurtech creating and incubating cutting-edge AI and automation technology to bring efficiency and simplicity to claims. Founded by insurtech veterans with deep experience in SaaS and ...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    General Liability Claims AdjusterRemote Atlanta, Georgia, United States

    General Liability Claims AdjusterRemote Atlanta, Georgia, United States

    Reserv • Atlanta, GA, US
    serp_jobs.job_card.full_time
    General Liability Claims Adjuster.Reserv is an insurtech creating and incubating cutting-edge AI and automation technology to bring efficiency and simplicity to claims. Founded by insurtech veterans...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    General Product and Liability Complex Claim Advisor - Multi-State Licensing Preferred - Hybrid [...]

    General Product and Liability Complex Claim Advisor - Multi-State Licensing Preferred - Hybrid [...]

    Sedgwick • Atlanta, GA, US
    serp_jobs.job_card.full_time
    By joining Sedgwick, you'll be part of something truly meaningful.It's what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your c...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_1_day • serp_jobs.job_card.promoted
    Claims Director

    Claims Director

    VirtualVocations • Lawrenceville, Georgia, United States
    serp_jobs.job_card.full_time
    A company is looking for a Claims Director to manage the operations of the Corporate International Insurance Claims Department. Key Responsibilities Manage and coordinate the insurance claims proc...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Technical Claim Director-Casualty Major Case Unit (hybrid)

    Technical Claim Director-Casualty Major Case Unit (hybrid)

    RLI Insurance Company • Alpharetta, GA, US
    serp_jobs.job_card.full_time
    Technical Claim Director-Casualty Major Case Unit (hybrid).Technical Claim Director-Casualty Major Case Unit (hybrid).We're not like other insurance companies. From our specialty products to our bus...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Claims Examiner, General Liability

    Claims Examiner, General Liability

    Arch Capital Group • Alpharetta, GA, US
    serp_jobs.job_card.full_time
    With a company culture rooted in collaboration, expertise, and innovation, we aim to promote progress and inspire our clients, employees, investors, and communities to achieve their greatest potent...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Complex Claims Director

    Complex Claims Director

    AIG • Atlanta, GA, US
    serp_jobs.job_card.full_time
    Join us as a Complex Claims Director to grow your experience in Claims.Our Claims teams are the proven problem solvers of choice for clients, delivering consistent technical excellence and showcasi...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Complex Claims Director, Financial Institutions

    Complex Claims Director, Financial Institutions

    Berkshire Hathaway Specialty Insurance • Atlanta, GA, US
    serp_jobs.job_card.full_time
    A strategic and trusted insurance partner, Berkshire Hathaway Specialty Insurance (BHSI), provides a broad range of commercial property, casualty and specialty insurance coverages and outstanding s...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted