Restaurant Manager (Church's Chicken)

Restaurant Manager (Church's Chicken)

Restaurant Manager

Position Description

Refuel Operating Company

Job Title : Restaurant Manager

Reports To : Store Manager

Job Overview :

As a Restaurant Manager, you will be a valuable member of the team. You will support the restaurant to drive the success of the business. The Restaurant Manager takes ownership and responsibility for solving problems; seeks help from others when appropriate; and is willing to provide help and guidance to others.

What we ask :

Ensure our customers have a great guest experience, by ensuring our products are hot, fresh and delicious.

Supervise and train employees in the restaurant.

During your shift you will maintain the restaurant to company standards by making sure the grounds, equipment, and the overall facility are well maintained.

Ensure that employees are clean and neat in appearance.

Personally demonstrate that customer needs are the highest priority.

Ensure food safety, quality and accuracy of orders.

Resolves customer complaints quickly while maintaining positive customer relations.

Responsibilities and Duties :

Ensures cleanliness of the property (restrooms, floors, coolers, kitchen, front counter, back-office, dining area, fountain area, sidewalk entrance etc.)

Conducts oneself as a role model within established store decorum guidelines as defined in training

Observes food quality, service, cleanliness, food presentation levels throughout day and provide coaching, direction, assistance as needed

Ensure all employees are upholding strict food safety standards

Navigate customer complaints with grace and escalate complaints as necessary to the District Manager if unresolved

Perishable products are to be properly rotated and stored to maintain freshness, avoid cross contamination, and minimize spoilage

Train each new employee in the existence and proper use of the Open Door Policy

Submits maintenance requests in Mpulse in a timely manner

Coaches and develops Sales Associates & Assistant Manager

Conducts performance reviews on a regular basis and recommends merit increases for subordinate employees when applicable

Conducts job-specific performance interviews with employees as needed to improve job performance within guidelines defined in training

Attends Manager trainings as required by the Company

Assists with recruiting efforts (guides interested persons on how to complete the application process, conducts interviews), and tracks active applicant progress and ensure new hires complete onboarding

Staffs store with the required number of employees to operate at budgeted hours without overtime or over budget exceptions

Responsible for controlling inventory to attain and maintain inventory shortage performance (at less than 1.0% short to merchandise sales) monthly

Compiles, inputs, reconciles, and balances each component of the daily close out paperwork and complete end-of-the-day accounting by 8 : 00am

Conduct a minimum of one cash audit weekly

Strictly follow and enforce the Vendor Check In policy and personally count all merchandise received into the store

Ensures up-to-date menus and promotional marketing are executed in a timely manner

Monitors and proactively minimizes perishable food waste

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